# LiveHelper Chat vs Smartsupp

| Attribute | LiveHelper Chat | Smartsupp |
|---|---|---|
| **Vioscale score** | 56.9 (22% (low)) | 74.9 (25% (low)) |
| activity.commits_last_30d | 2 | - |
| adoption.github_stars | 59 | - |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A comprehensive customer support platform featuring live chat messaging, voice and video calls, screen sharing, and AI-powered chatbot capabilities. Can be self-hosted as open-source software or used as a managed cloud service. | A cloud-based customer support platform that combines live chat agents with AI-powered chatbots and workflow automation across multiple channels into a single dashboard. |
| integrations.count | 25 | 80 |
| integrations.list | `[{"name":"Telegram"},{"name":"WhatsApp"},{"name":"Facebook Messenger"},{"name":"Google Business Message"},{"name":"Rasa"},{"name":"Gemini"},{"name":"ChatGPT"},{"name":"Ollama"},{"name":"Zapier"},{"name":"n8n"},{"name":"Mattermost"},{"name":"Skype"},{"name":"Shopify"},{"name":"WordPress"},{"name":"Drupal"},{"name":"Prestashop"},{"name":"WHMCS"},{"name":"MessageBird"},{"name":"CloudTalk"},{"name":"Jitsi"},{"name":"Agora"},{"name":"Twilio"},{"name":"Google Analytics"},{"name":"Google Authentication"},{"name":"Amazon S3"}]` | `[{"name":"WordPress"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Facebook Messenger"},{"name":"WhatsApp"}]` |
| language.primary | PHP | - |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"open_source","plans":[{"free":true,"name":"Open Source","features":["Live chat messaging","Voice, video, and screen sharing","AI chatbot integration","Mobile app support","REST API","Multiple language support","Custom extensions","Self-hosted or cloud hosting available"],"description":"Self-hosted version with all core features","contactSales":false}],"summary":"Free and open source","freeTier":true,"sourceUrl":"https://livehelperchat.com","retrievedAt":"2026-08-19T13:39:54.423Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["Live chat","Visitor information and history","Basic automation workflows"],"contactSales":false},{"free":false,"name":"Mira AI Agent","features":["AI shopping assistant","Product recommendations","Configurable human handover","Automatic product training from feeds and FAQs"],"components":[{"per":{"qty":100,"unit":"conversations"},"kind":"metered","amount":16,"period":"year","currency":"USD"}],"description":"AI shopping assistant for product recommendations and customer support","contactSales":false,"includedLimits":{"conversations_per_month":"100-5000"}}],"summary":"Free plan available. Paid plans billed monthly or annually. 14-day free trial. Mira AI Agent from $16 per 100 conversations/year.","currency":"USD","freeTier":true,"sourceUrl":"https://www.smartsupp.com/pricing/","retrievedAt":"2026-08-19T13:40:27.108Z","freeTrialDays":14,"startingPrice":{"unit":"conversations","amount":16,"period":"year","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | free | mid |
| pricing.starting_price | - | `{"amount":16,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| release.cadence_days | 13 | - |
| release.history | `[{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.5v","date":"2026-06-26T11:46:06Z","type":"stable","version":"1.5v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.4v","date":"2023-10-05T19:18:47Z","type":"stable","version":"1.4v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.3","date":"2023-09-21T20:31:10Z","type":"stable","version":"1.3"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.2","date":"2023-09-13T11:29:08Z","type":"stable","version":"1.2"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.1","date":"2023-09-12T12:18:53Z","type":"stable","version":"1.1"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.0","date":"2018-10-11T14:24:28Z","type":"stable","version":"1.0"}]` | - |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | LiveHelper Chat | Smartsupp |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | - |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | - |
| Automated offline ticketing fallback | - | - |
| Proactive outbound chat triggers | - | - |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:16:31.257Z. "-" = undocumented, not absent.*