# LiveChat vs Respond.io

| Attribute | LiveChat | Respond.io |
|---|---|---|
| **Vioscale score** | 38.9 (42% (low)) | 40.8 (12% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. | A conversation management platform that consolidates customer communications from messaging apps, calls, and email into one team inbox. It uses AI-powered lead qualification and sales automation tools integrated with CRMs to enable effective multi-channel customer engagement. |
| integrations.count | 11 | 6 |
| integrations.list | `[{"name":"Mailchimp"},{"name":"HelpDesk.com"},{"name":"ChatBot.com"},{"name":"KnowledgeBase"},{"name":"OpenWidget"},{"name":"Auth0"},{"name":"Apple"},{"name":"Google"},{"name":"Microsoft"},{"name":"OneLogin"},{"name":"Metabase"}]` | `[{"name":"WhatsApp Business"},{"name":"Messenger"},{"name":"Email"},{"name":"VoIP"},{"name":"TikTok"},{"name":"Facebook"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"MY","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","summary":"Pay-per-agent subscription model; free trial available","currency":"USD","freeTier":true,"sourceUrl":"https://www.livechat.com/help/pricing-model-update/","retrievedAt":"2026-08-18T12:52:59.180Z"}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | commercial |
| pricing.price_level | low | - |
| reliability.sla_pct | - | 99.999 |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | - |

## Capabilities (Chatbots Marketing)

| Capability | LiveChat | Respond.io |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | - |
| Automated meeting calendar booking | - | - |
| Live human sales rep handoff routing | - | - |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | - | - |
| Generative AI LLM response engine | - | - |
| Salesforce hubspot CRM sync | - | - |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:44:16.108Z. "-" = undocumented, not absent.*