# LiveAgent vs Zammad

| Attribute | LiveAgent | Zammad |
|---|---|---|
| **Vioscale score** | 77.5 (26% (low)) | 57.5 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels. | Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools. |
| integrations.count | 200 | 19 |
| integrations.list | `[{"name":"Prestashop"},{"name":"BigCommerce"},{"name":"CoreCommerce"},{"name":"OpenCart"},{"name":"Slack"},{"name":"Zapier"},{"name":"Facebook"},{"name":"X"},{"name":"Instagram"},{"name":"WhatsApp"},{"name":"Viber"},{"name":"Telegram"}]` | `[{"name":"GitLab"},{"name":"GitHub"},{"name":"Placetel"},{"name":"Sipgate"},{"name":"Nagios"},{"name":"Checkmk"},{"name":"Monit"},{"name":"i-doit"},{"name":"LDAP"},{"name":"SAML"},{"name":"OpenID Connect"},{"name":"Shibboleth"},{"name":"S/MIME"},{"name":"iCal"},{"name":"WhatsApp Business"},{"name":"Telegram"},{"name":"Facebook"},{"name":"Elasticsearch"},{"name":"Grafana"}]` |
| market.availability | `{"hqCountry":"SK","primaryMarkets":["US","SK"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Small","summary":"$15/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Medium","summary":"$29/agent/month billed annually","features":["Everything in Small","Call center","Social channel integration"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Large","summary":"$49/agent/month billed annually","features":["Everything in Medium","Audit log","SLA","Dedicated support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","commitment":"annual","contactSales":true}],"summary":"From $15/agent/month billed annually. 30-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.liveagent.com","retrievedAt":"2026-08-19T13:12:06.607Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":15,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter (Hosted, Annual)","summary":"€7/agent/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":7,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Starter (Hosted, Monthly)","summary":"€9/agent/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":9,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Professional (Hosted, Annual)","summary":"€16/agent/month, unlimited agents","features":["Unlimited agents","Phone support (8×5 CET)","Email support (8×5 CET)","Mentions/Watch","SLAs (Business hours)","Custom branding","GitLab integration","GitHub integration","Individual roles","Advanced reporting (Elasticsearch/Grafana)"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":16,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Professional (Hosted, Monthly)","summary":"€18/agent/month, unlimited agents","features":["Unlimited agents","Phone support (8×5 CET)","Email support (8×5 CET)","Mentions/Watch","SLAs (Business hours)","Custom branding","GitLab integration","GitHub integration","Individual roles","Advanced reporting (Elasticsearch/Grafana)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Enterprise (Hosted)","summary":"€2,999/year","features":["Initial assessment","Security advisories"],"commitment":"annual","components":[{"kind":"fixed","amount":2999,"period":"year","currency":"EUR"}],"contactSales":true},{"free":false,"name":"Starter (Self-hosted)","summary":"€25/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Enterprise (Self-hosted)","summary":"€5,999/year","commitment":"annual","components":[{"kind":"fixed","amount":5999,"period":"year","currency":"EUR"}],"contactSales":true},{"free":false,"name":"Corporation (Self-hosted)","summary":"€9,999/year","commitment":"annual","components":[{"kind":"fixed","amount":9999,"period":"year","currency":"EUR"}],"contactSales":true}],"summary":"From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.","currency":"EUR","freeTier":true,"sourceUrl":"https://zammad.com/en/pricing/table","retrievedAt":"2026-08-19T13:12:50.726Z","startingPrice":{"amount":25,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":25,"currency":"EUR"}` |
| pricing.transparent | yes | yes |
| security.iso27001 | - | yes |

*Source: Vioscale. Generated 2026-09-01T14:32:27.572Z. "-" = undocumented, not absent.*