# LiveAgent vs UVdesk

| Attribute | LiveAgent | UVdesk |
|---|---|---|
| **Vioscale score** | 77.5 (26% (low)) | 80 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels. | UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation. |
| integrations.count | 200 | 10 |
| integrations.list | `[{"name":"Prestashop"},{"name":"BigCommerce"},{"name":"CoreCommerce"},{"name":"OpenCart"},{"name":"Slack"},{"name":"Zapier"},{"name":"Facebook"},{"name":"X"},{"name":"Instagram"},{"name":"WhatsApp"},{"name":"Viber"},{"name":"Telegram"}]` | `[{"name":"Etsy"},{"name":"Shopify"},{"name":"CS-Cart"},{"name":"Magento"},{"name":"Opencart"},{"name":"Facebook"},{"name":"Twitter"},{"name":"LinkedIn"},{"name":"Google"},{"name":"PayPal"}]` |
| market.availability | `{"hqCountry":"SK","primaryMarkets":["US","SK"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Small","summary":"$15/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Medium","summary":"$29/agent/month billed annually","features":["Everything in Small","Call center","Social channel integration"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Large","summary":"$49/agent/month billed annually","features":["Everything in Medium","Audit log","SLA","Dedicated support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","commitment":"annual","contactSales":true}],"summary":"From $15/agent/month billed annually. 30-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.liveagent.com","retrievedAt":"2026-08-19T13:12:06.607Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":15,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["Unlimited agents","Security","Company settings","Workflow","Theme customization"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Unlimited agents, manage open source at your own server","contactSales":false,"includedLimits":{"agents":"unlimited"}},{"free":false,"name":"Basic","summary":"$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)","features":["Basic features","eCommerce multi-channel integration","Agent performance examination","Form builder app"],"minSeats":2,"components":[{"kind":"per_unit","unit":"agent","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":11,"period":"month","currency":"USD"}],"description":"Medium scale with customizable features and 30-day free trial","contactSales":false},{"free":false,"name":"Pro","summary":"$15/agent/month when billed annually or $18/agent/month month-to-month","features":["Pro features","eCommerce multi-channel support"],"components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"USD"}],"description":"Large scale with fully customizable features","contactSales":false}],"summary":"Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.","currency":"USD","freeTier":true,"sourceUrl":"https://www.uvdesk.com/en/pricing/","retrievedAt":"2026-08-25T12:13:46.004Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":8,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":8,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

*Source: Vioscale. Generated 2026-09-01T16:23:49.774Z. "-" = undocumented, not absent.*