# KnowledgeOwl vs ProProfs Knowledge Base

**Leader by Vioscale score:** ProProfs Knowledge Base

| Attribute | KnowledgeOwl | ProProfs Knowledge Base |
|---|---|---|
| **Vioscale score** | 36.1 (62% (medium)) | 64.3 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A knowledge base and help center software that enables teams to create self-service documentation portals with unlimited readers, AI-powered features, built-in analytics, and customizable branding. Includes migration support, GDPR and HIPAA compliance, and SSO integration. | Cloud-based software for creating and managing internal and customer-facing knowledge bases. Features AI-driven search, automatic ticket handling, multilingual support, and compliance controls to reduce support costs through self-service documentation. |
| integrations.count | 8 | 100 |
| integrations.list | `[{"name":"Zapier"},{"name":"Salesforce"},{"name":"Confluence"},{"name":"Zendesk"},{"name":"SharePoint"},{"name":"Help Scout"},{"name":"Google Analytics"},{"name":"Freshdesk"}]` | `[{"name":"Google Analytics"},{"name":"Hotjar"},{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Slack"},{"name":"Salesforce"},{"name":"Okta"},{"name":"Azure AD"},{"name":"Active Directory"},{"name":"Google Translate"},{"name":"Crowdin"},{"name":"ADFS"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$100/mo base, plus $25 per additional author and $50 per additional knowledge base","features":["Unlimited readers","Unlimited file limits","Private articles with sign-in","Remote authentication","SAML SSO","Salesforce SSO","Custom author roles and permissions","AI article summaries","AI style guide review","Search and analytics","Reader reports","Custom domain","Full branding control (HTML/CSS/JS)","Developer API","Pay by invoice or PO","Priority support","99.5% uptime guarantee","GDPR compliance agreements","HIPAA compliance agreements"],"minSeats":1,"commitment":"monthly","components":[{"kind":"fixed","amount":100,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional author","amount":25,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional knowledge base","amount":50,"period":"month","currency":"USD"}],"description":"Single knowledge base for small teams","contactSales":false,"includedLimits":{"authors":"1","readers":"Unlimited","content_items":"1000","knowledge_bases":"1","file_storage_per_file":"200 MB"}},{"free":false,"name":"Pro","summary":"$250/mo","features":["All Basic features","Up to 2,500 content items","Contextual help widget","Custom SSL certificates"],"components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"}],"description":"Professional branded help center with API access","contactSales":false,"includedLimits":{"content_items":"2500"}},{"free":false,"name":"Business","summary":"$500/mo","features":["All Pro features","Up to 5,000 content items","Unlimited data and reader reports","99.9% uptime guarantee"],"components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"Secure access with SSO and granular permissions","contactSales":false,"includedLimits":{"content_items":"5000"}},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Unlimited content items","Custom terms and conditions","Dedicated account management","All Business features"],"description":"Custom deployment with dedicated support","contactSales":true}],"summary":"From $100/mo. Free 30-day trial. 25% discount available for nonprofits, B Corps, and purpose-driven organizations.","currency":"USD","freeTier":false,"sourceUrl":"https://www.knowledgeowl.com/pricing","retrievedAt":"2026-08-19T13:44:06.438Z","freeTrialDays":30,"startingPrice":{"amount":100,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever, 25 pages","features":["Up to 25 pages","Basic knowledge base creation"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Forever free plan","contactSales":false,"includedLimits":{"pages":"25"}},{"free":false,"name":"Business","summary":"$49/author/month, billed annually ($588/year)","features":["Analytics and reporting","Ticket submission forms","Workflow and comments","Topic sharing","API, SSO, SAML, JWT","Third-party integrations","60+ language translation","SEO optimization","File and asset management","API documentation","Custom homepage","Google Analytics integration","GDPR and SSL compliance","24/7 support with dedicated manager"],"commitment":"annual","components":[{"kind":"per_unit","unit":"author","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":588,"period":"year","currency":"USD"}],"description":"For established businesses","contactSales":false,"includedLimits":{"articles":"300"}},{"free":false,"name":"Professional","summary":"$69/author/month, billed annually ($828/year)","features":["All Business Plan features","Up to 3 knowledge bases","AI screenshot annotation","Browser extension for screen recording","Interactive product walkthroughs","Localization for 60+ languages","Article expiration controls","Slash commands","Advanced search analytics"],"commitment":"annual","components":[{"kind":"per_unit","unit":"author","amount":69,"period":"month","currency":"USD"},{"kind":"fixed","amount":828,"period":"year","currency":"USD"}],"description":"For teams managing multiple knowledge bases","contactSales":false,"includedLimits":{"knowledge_bases":"3"}},{"free":false,"name":"Enterprise","summary":"Annual plans only, pricing available on request","features":["All Professional Plan features","AI-powered chatbot","Automatic translation synchronization","XLIFF file support for professional translation","Comprehensive audit logs","HIPAA compliance","SOC 2 aligned security","100+ pre-built integrations","Automatic KB article generation from support tickets","Quarterly success manager reviews","Pre-built compliance training courses","Mandatory training workflows","Proctored assessments with webcam monitoring","Automated content review workflows"],"commitment":"annual","description":"For organizations requiring advanced AI, SSO, integrations, and compliance","contactSales":true}],"summary":"Free plan with 25 pages, then $49–$69/author/month billed annually. Enterprise tier available via contact sales.","currency":"USD","freeTier":true,"sourceUrl":"https://www.proprofskb.com/pricing/","retrievedAt":"2026-08-19T13:46:13.428Z","freeTrialDays":15,"startingPrice":{"amount":588,"period":"year","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | high |
| pricing.starting_price | `{"amount":100,"currency":"USD"}` | `{"amount":588,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.5 | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.soc2 | - | yes |

## Capabilities (Knowledge Base)

| Capability | KnowledgeOwl | ProProfs Knowledge Base |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Public customer facing help center | - | - |
| Internal employee facing role security | - | - |
| Multilingual article translation versioning | - | - |
| In app contextual help widget embed | - | - |
| Ticket deflection analytics and failed search tracking | - | - |
| Content staleness and review expiration reminders | - | - |
| Markdown and wysiwyg rich text editor | - | - |
| Custom domain cname and css branding | - | - |
| Chatbots and AI agent ingestion API | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:21:39.550Z. "-" = undocumented, not absent.*