# Jira Service Management vs NinjaOne

| Attribute | Jira Service Management | NinjaOne |
|---|---|---|
| **Vioscale score** | 59 (53% (medium)) | 57.6 (70% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An IT service management solution for consolidating support requests from multiple channels—emails, chats, and help centers—into one workspace. Teams use automated workflows and real-time collaboration to track, triage, and prioritize work, delivering responsive customer service. | An integrated IT operations platform that consolidates endpoint management, patch automation, backup services, and remote access capabilities into a single console, enabling IT teams to manage devices and protect data without switching between multiple tools. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"api_access":true,"aiops_automation":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"cloud","api_access":true,"cmdb_asset":true,"aiops_automation":true,"patch_management":true,"rmm_remote_control":true}` |
| integrations.count | 7,000 | 2 |
| integrations.list | `[{"name":"Slack"},{"name":"Trello"},{"name":"Microsoft"}]` | `[{"name":"Microsoft 365"},{"name":"Google Workspace"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` |
| pricing | `{"type":"hybrid","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/confluence/pricing","retrievedAt":"2026-08-14T16:39:10.580Z"}` | `{"type":"subscription","summary":"Free trial available; per-device, per-user, and storage-based pricing models","currency":"USD","freeTier":true,"sourceUrl":"https://www.ninjaone.com/blog/backup-pricing-guide/","retrievedAt":"2026-08-13T09:38:43.685Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (IT Management Software)

| Capability | Jira Service Management | NinjaOne |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | - | - |
| Problem management | - | - |
| CMDB / IT asset management | - | ✓ |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | - | - |
| **RMM** |  |  |
| Remote monitoring & control | - | ✓ |
| Patch management | - | ✓ |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | - |

*Source: Vioscale. Generated 2026-09-01T17:15:01.067Z. "-" = undocumented, not absent.*