# Ivanti vs ManageEngine ServiceDesk Plus

**Leader by Vioscale score:** ManageEngine ServiceDesk Plus

| Attribute | Ivanti | ManageEngine ServiceDesk Plus |
|---|---|---|
| **Vioscale score** | 44.8 (20% (low)) | 52.6 (36% (low)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | A platform that uses artificial intelligence and autonomous workflows to manage and protect all connected devices, automatically detecting and resolving issues without manual intervention while maintaining a unified record of your entire IT infrastructure. | A comprehensive service management solution combining IT service management, asset management, and configuration databases with enterprise service capabilities for departments including HR, facilities, and finance. Includes embedded AI for workflow automation and intelligent service delivery. |
| features.capabilities | `{"cmdb_asset":true,"aiops_automation":true,"rmm_remote_control":true,"incident_management":true}` | `{"hosting":"both","free_tier":false,"api_access":true,"cmdb_asset":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"problem_management":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 1 | 6 |
| integrations.list | `[{"name":"Microsoft"}]` | `[{"name":"Active Directory"},{"name":"Microsoft 365"},{"name":"Exchange"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"AWS"}]` |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | - | `{"type":"quote","sourceUrl":"https://www.manageengine.com/products/service-desk/","retrievedAt":"2026-08-01T15:18:54.758Z"}` |
| pricing.model | commercial | commercial |
| pricing.price_level | - | unknown |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |

## Capabilities (IT Management Software)

| Capability | Ivanti | ManageEngine ServiceDesk Plus |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | ✓ |
| Problem management | - | ✓ |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | - | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | - | - |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | ✓ |
| **Deployment** |  |  |
| Hosting | - | Cloud + self-hosted |
| **Platform** |  |  |
| Public API | - | ✓ |
| Free tier | - | ✗ |

*Source: Vioscale. Generated 2026-09-01T17:14:23.256Z. "-" = undocumented, not absent.*