# Ivanti vs Jira Service Management

**Leader by Vioscale score:** Jira Service Management

| Attribute | Ivanti | Jira Service Management |
|---|---|---|
| **Vioscale score** | 44.8 (20% (low)) | 59 (53% (medium)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A platform that uses artificial intelligence and autonomous workflows to manage and protect all connected devices, automatically detecting and resolving issues without manual intervention while maintaining a unified record of your entire IT infrastructure. | An IT service management solution for consolidating support requests from multiple channels—emails, chats, and help centers—into one workspace. Teams use automated workflows and real-time collaboration to track, triage, and prioritize work, delivering responsive customer service. |
| features.capabilities | `{"cmdb_asset":true,"aiops_automation":true,"rmm_remote_control":true,"incident_management":true}` | `{"hosting":"cloud","free_tier":true,"api_access":true,"aiops_automation":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 1 | 7,000 |
| integrations.list | `[{"name":"Microsoft"}]` | `[{"name":"Slack"},{"name":"Trello"},{"name":"Microsoft"}]` |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | - | `{"type":"hybrid","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/confluence/pricing","retrievedAt":"2026-08-14T16:39:10.580Z"}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | - | yes |

## Capabilities (IT Management Software)

| Capability | Ivanti | Jira Service Management |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | - |
| Problem management | - | - |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | - | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | - | - |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | - | Cloud only |
| **Platform** |  |  |
| Public API | - | ✓ |
| Free tier | - | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:49:29.917Z. "-" = undocumented, not absent.*