# Instana vs New Relic

**Leader by Vioscale score:** Instana

| Attribute | Instana | New Relic |
|---|---|---|
| **Vioscale score** | 58.9 (40% (low)) | 47.5 (61% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A monitoring and observability platform that automatically discovers and monitors applications and infrastructure, providing real-time full-stack visibility with AI-powered incident investigation and performance optimization. | End-to-end application performance monitoring and full-stack observability platform with automatic instrumentation, distributed tracing, and intelligent recommendations. |
| features.capabilities | `{"rum":true,"hosting":"both","languages":"300+ technologies supported","service_map":true,"otel_support":"ingest","db_monitoring":true,"code_profiling":true,"error_analytics":true,"anomaly_detection":true,"distributed_tracing":true,"auto_instrumentation":true}` | `{"languages":"Node.js, Ruby, Go, iOS"}` |
| integrations.count | 300 | 4 |
| integrations.list | `[{"name":"ServiceNow"},{"name":"AWS"},{"name":"Azure"},{"name":"Google Cloud"},{"name":"Oracle Cloud"},{"name":"IBM Cloud"},{"name":"Kubernetes"},{"name":"VMware Tanzu"},{"name":"Cloud Foundry"},{"name":"VSphere"},{"name":"PostgreSQL"},{"name":"MySQL"},{"name":"MongoDB"},{"name":"Redis"},{"name":"Cassandra"},{"name":"Oracle Database"},{"name":"IBM Db2"},{"name":"Microsoft SQL Server"},{"name":"SAP HANA"},{"name":"Apache Spark"},{"name":"Hadoop YARN"},{"name":"Apache HBase"},{"name":"ClickHouse"},{"name":"OpenSearch"},{"name":"GraphQL"},{"name":"AWS EC2"},{"name":"AWS RDS"},{"name":"AWS S3"},{"name":"Google Compute Engine"},{"name":"Redis Enterprise"},{"name":"JBoss Data Grid"},{"name":"Ceph"}]` | `[{"name":"Kubernetes"},{"name":"AWS ECS"},{"name":"Microsoft Azure"},{"name":"Docker"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Essentials","features":["Infrastructure monitoring","Automatic infrastructure dynamic map","Cloud, hybrid and on-premise discovery","Kubernetes and orchestration monitoring"],"description":"Infrastructure monitoring and discovery","contactSales":true},{"free":false,"name":"Standard","features":["Distributed end-to-end tracing","Website and mobile observability","Code-level visibility","Synthetic monitoring","Business process monitoring","AI/LLM observability","Agentic AI root cause analysis","Incident summarization"],"description":"Full-stack observability including applications","contactSales":true}],"addOns":[{"name":"Managed PoPs","components":[{"per":{"qty":1,"unit":"execution"},"kind":"metered","amount":0.0003,"currency":"USD"}]},{"name":"Logs in context","components":[{"per":{"qty":1,"unit":"gb"},"kind":"metered","amount":0.35,"currency":"USD"}]}],"currency":"USD","freeTier":true,"sourceUrl":"https://www.ibm.com/products/instana/pricing","retrievedAt":"2026-08-14T13:42:22.590Z","freeTrialDays":14,"billingPeriods":["year"]}` | `{"type":"usage","plans":[{"free":true,"name":"Free","summary":"Free tier with 100 GB/month, 1 full platform user, unlimited basic users","features":["Access to 50+ capabilities","Automatic logs obfuscation","No credit card required"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Perpetual free tier with 100 GB/month of data ingest","contactSales":false,"includedLimits":{"basic_users":"Unlimited","data_ingest":"100 GB/month","full_platform_users":"1"}},{"free":false,"name":"Standard","summary":"$10 first full platform user, $99 per additional (max 5), $49/core user, $0.40/GB data beyond 100 GB","features":["Ticketed support","2 business days support response SLA","SAML single sign-on","Unlimited basic users"],"minSeats":5,"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":10,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional full platform user","amount":99,"period":"month","currency":"USD"}],"description":"For small teams looking to get started with observability","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"5"}},{"free":false,"name":"Pro","summary":"$349/user/year or $418.80/user/month, $49/core user, $0.40/GB data","features":["Unlimited full platform users","2-hour critical initial support response SLA","Data Plus eligibility","Extended data retention","Advanced admin capabilities"],"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":349,"period":"year","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":418.8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"}],"description":"For teams with more than five engineers and complex workloads","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"None"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["Everything in Pro","FedRAMP Moderate and HIPAA eligibility","Priority ticket routing","1-hour critical initial support response SLA","24/7 dedicated support","Data Plus & advanced security"],"description":"For at-scale organizations with advanced security and support needs","contactSales":true,"includedLimits":{"full_platform_users":"None"}}],"addOns":[{"name":"Data Plus","components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.6,"period":"month","currency":"USD"}]},{"name":"Advanced Compute"}],"summary":"From free tier with 100 GB/month. Metered data at $0.40/GB ingest. Core users $49/month, full platform users $349-$418.80/month.","currency":"USD","freeTier":true,"sourceUrl":"https://newrelic.com/platform/application-monitoring","retrievedAt":"2026-08-05T14:10:25.231Z","startingPrice":{"amount":0.4,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | quote | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.status_page | - | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | - | yes |
| security.soc2 | yes | - |

## Capabilities (APM Tools)

| Capability | Instana | New Relic |
|---|:--:|:--:|
| **Instrumentation** |  |  |
| Auto-instrumentation | ✓ | - |
| Distributed tracing | ✓ | - |
| **Insight** |  |  |
| Service map | ✓ | - |
| Code / continuous profiling | ✓ | - |
| Database monitoring | ✓ | - |
| Error analytics | ✓ | - |
| Real-user monitoring | ✓ | - |
| SLO / error-budget tracking | - | - |
| **Intelligence** |  |  |
| Anomaly / root-cause AI | ✓ | - |
| **Standards** |  |  |
| OpenTelemetry support | OTLP ingest | - |
| **Core** |  |  |
| Language agents | 300+ technologies supported | Node.js, Ruby, Go, iOS |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | - |

*Source: Vioscale. Generated 2026-09-01T17:00:58.744Z. "-" = undocumented, not absent.*