# Infobip vs Telnyx

**Leader by Vioscale score:** Infobip

| Attribute | Infobip | Telnyx |
|---|---|---|
| **Vioscale score** | 81.4 (48% (low)) | 62.7 (72% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations. | A platform that orchestrates voice AI agents with built-in speech recognition, synthesis, and language model inference, operating on a unified owned network infrastructure billed transparently at $0.05 per minute for the core voice engine plus metered costs for additional services. |
| features.capabilities | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` | `{"sms":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 30 | 22 |
| integrations.list | `[{"name":"SMS"},{"name":"Email"},{"name":"Voice"},{"name":"MMS"},{"name":"WhatsApp"},{"name":"RCS"},{"name":"Messenger"},{"name":"Viber"},{"name":"Instagram"},{"name":"Google Business Messages"},{"name":"Apple Messages for Business"},{"name":"LINE"},{"name":"Zalo"}]` | `[{"name":"Microsoft Teams"},{"name":"Zoom"},{"name":"Google Meet"},{"name":"Webex"},{"name":"Deepgram"},{"name":"Speechmatics"},{"name":"NVIDIA Parakeet"},{"name":"Telnyx STT"},{"name":"Telnyx Ultra TTS"},{"name":"Qwen3TTS"},{"name":"Inworld"},{"name":"Rime"},{"name":"Resemble"},{"name":"Murf"},{"name":"Fish Audio"},{"name":"Azure Neural HD"},{"name":"Anthropic"},{"name":"OpenAI"},{"name":"Kimi"},{"name":"GLM-5.2"},{"name":"GPT-5.6 Luna"},{"name":"GPT-5.6 Sol"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"SMS","features":["Flexible pricing by destination country","98% open rate","Global delivery","Fraud protection"],"description":"Pay-per-message SMS delivery with flexible pricing by destination","contactSales":false},{"free":false,"name":"Email","features":["99.4% deliverability rate","120k emails per minute processing","2 second average delivery"],"description":"Flat-rate email messaging worldwide","contactSales":false},{"free":false,"name":"WhatsApp","features":["Utility messages","Authentication/OTP","Marketing messages","Free-form customer responses"],"description":"Per-message WhatsApp platform messaging with category-based pricing","contactSales":false},{"free":false,"name":"Viber","features":["Promotional, transactional, OTP, and conversational messages","Minimum commitment €115 (standard) or €175 (select countries)"],"components":[{"kind":"fixed","amount":115,"period":"month","currency":"EUR"}],"description":"Per-message Viber messaging with monthly sender/service ID commitment","contactSales":false},{"free":false,"name":"Voice","features":["Inbound call handling","IVR automation","95% global coverage","70+ direct operator connections"],"description":"Inbound and outbound voice call routing","contactSales":false}],"summary":"Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.","currency":"EUR","freeTier":true,"sourceUrl":"https://www.infobip.com/pricing","retrievedAt":"2026-08-14T12:10:23.598Z","startingPrice":{"amount":115,"period":"month","currency":"EUR"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":true,"name":"Pay As You Go","summary":"$0.05/min voice engine, pay as you use","features":["Full platform access","Voice engine included","LLM tokens at GPU rates","Community support"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.05,"currency":"USD","description":"Voice engine (orchestration, STT, TTS)"}],"description":"Usage-based billing with no commitment. Card on file to start.","contactSales":false,"includedLimits":{"sms_per_second":"50","concurrent_calls":"500","api_requests_per_second":"100"}},{"free":false,"name":"Committed","summary":"$500/month minimum with volume discounts","features":["All pay-as-you-go features","Volume discounts on usage","Dedicated account manager","Priority support","Higher rate limits"],"commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"Monthly commitment with volume-based discounts across all services.","contactSales":false},{"free":false,"name":"Enterprise","summary":"$5,000/month minimum, custom enterprise pricing","features":["All committed plan features","Dedicated infrastructure","Private IP addressing","Private network interconnect","Unlimited rate limits"],"components":[{"kind":"fixed","amount":5000,"period":"month","currency":"USD"}],"description":"Custom pricing with dedicated infrastructure, private network, and unlimited rate limits.","contactSales":true}],"addOns":[{"name":"LLM tokens","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.004,"currency":"USD","description":"Example: Kimi model on Telnyx-owned GPUs, roughly $0.004/min"}]},{"name":"Telephony","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0032,"currency":"USD","description":"SIP trunking inbound from $0.0032/min"}]},{"name":"Call recording","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD"}]},{"name":"SMS outbound","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD","description":"Volume pricing available down to $0.0005/msg"}]},{"name":"Phone numbers (US local)","components":[{"kind":"fixed","amount":1,"period":"month","currency":"USD","description":"Volume pricing from $0.79/mo"}]}],"summary":"From $0.05/min. No monthly platform fee. Free tier available; committed or enterprise tiers for volume discounts and dedicated support.","currency":"USD","freeTier":true,"sourceUrl":"https://telnyx.com/pricing/voice-ai-agents","retrievedAt":"2026-08-13T22:21:22.572Z","startingPrice":{"amount":500,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | high |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Communication APIs)

| Capability | Infobip | Telnyx |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | ✓ | ✓ |
| RCS | ✓ | - |
| Transactional email | ✓ | ✓ |
| Video / real-time | ✓ | - |
| In-app chat | ✓ | - |
| Verify / OTP / 2FA | ✓ | - |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | - |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T17:22:27.770Z. "-" = undocumented, not absent.*