# Incident.io vs Zenduty

| Attribute | Incident.io | Zenduty |
|---|---|---|
| **Vioscale score** | 59.4 (62% (medium)) | 63.3 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Platform for managing the complete incident lifecycle from alert through resolution, with integrated on-call scheduling, post-incident review, and customer communication capabilities via Slack and Microsoft Teams. | A centralized incident response platform that connects monitoring tools, communication systems, and ticketing software. Teams use it to collaborate in real-time, automate response workflows, and maintain operational reliability with AI-powered insights. |
| integrations.count | 10 | 120 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"}]` | `[{"name":"Jira"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"AWS CloudWatch"},{"name":"Sentry"},{"name":"Zoom"},{"name":"Webex"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","CA","IN","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["1 workflow","2 integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free tier with limited workflow and integration access","contactSales":false,"includedLimits":{"workflows":"1","integrations":"2"}},{"free":false,"name":"Pro","summary":"$25/user/month (on-call scheduling add-on $20/user/month)","features":["Incident management","Slack integration","Microsoft Teams integration","Workflows","Status pages","REST API access"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Core incident management and response features","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing; includes SAML SSO and EU data residency","features":["SAML SSO","Advanced support"],"contactSales":true}],"addOns":[{"name":"On-call scheduling","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]}],"summary":"From $25/user/month. Free tier available. Transparent add-ons with on-call $20/user/month.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/blog/incident-response-software-pricing-questions","retrievedAt":"2026-08-20T08:22:12.298Z","startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$6/user/month, up to 5 seats, community support","features":["Alert Correlation","Advanced Alert Rules","Advanced Analytics","Incident Response via Slack, Teams, GChat","Incident Responders","Two-way Ticketing Integration","APIs and Extensibility","Stakeholder Communications","Incident Tagging","Custom Incident Priorities","Service Maintenance Windows","Robust Scheduling & Escalation Policies","Advanced Alert Suppression","Incident SLAs","Postmortem Templates","Stakeholder Templates","Single Sign On","Community Support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":6,"period":"month","currency":"USD"}],"description":"Incident response for smaller teams","contactSales":false,"includedLimits":{"max_seats":"5","max_teams":"50","integrations_per_team":"unlimited","sms_calls_per_user_per_month_rest_of_world":"25","sms_calls_per_user_per_month_usa_canada_india":"100"}},{"free":false,"name":"Growth","summary":"$16/user/month with business hours support","features":["All Starter features","Business hours support (9x5)","Shared customer success manager","Status Pages","AI Features","Postmortems","Playbooks","Service Dependency Mapping","Workflows Automation"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":16,"period":"month","currency":"USD"}],"description":"Incident management for fast growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with enterprise-grade support","features":["All Growth features","24×7 priority support and escalation","Dedicated customer success manager"],"description":"Advanced incident management for the enterprise","contactSales":true}],"summary":"From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://zenduty.com/pricing/","retrievedAt":"2026-08-19T13:14:19.023Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":6,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Incident Management)

| Capability | Incident.io | Zenduty |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Slack integration | - | - |
| Microsoft teams integration | - | - |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | - | - |
| Post mortem generation | - | - |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:11:10.190Z. "-" = undocumented, not absent.*