# Incident.io vs Spike.sh

| Attribute | Incident.io | Spike.sh |
|---|---|---|
| **Vioscale score** | 59.4 (62% (medium)) | 78.2 (26% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Platform for managing the complete incident lifecycle from alert through resolution, with integrated on-call scheduling, post-incident review, and customer communication capabilities via Slack and Microsoft Teams. | A SaaS platform that centralizes incident alerts from multiple sources (phone, SMS, email, chat), manages on-call team rotations and escalations, and coordinates incident response through team collaboration tools and automated workflows. |
| integrations.count | 10 | 11 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"}]` | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"JIRA"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Google Meet"},{"name":"Webhooks"},{"name":"Email"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["1 workflow","2 integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free tier with limited workflow and integration access","contactSales":false,"includedLimits":{"workflows":"1","integrations":"2"}},{"free":false,"name":"Pro","summary":"$25/user/month (on-call scheduling add-on $20/user/month)","features":["Incident management","Slack integration","Microsoft Teams integration","Workflows","Status pages","REST API access"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Core incident management and response features","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing; includes SAML SSO and EU data residency","features":["SAML SSO","Advanced support"],"contactSales":true}],"addOns":[{"name":"On-call scheduling","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]}],"summary":"From $25/user/month. Free tier available. Transparent add-ons with on-call $20/user/month.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/blog/incident-response-software-pricing-questions","retrievedAt":"2026-08-20T08:22:12.298Z","startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$7/user/month","features":["100 total alerts on phone and SMS","WhatsApp and Telegram alerts","ChatOps with Slack, Teams, and Discord","On-call schedules","Limited live call routing","Status page","Unlimited alerts through Slack, Teams, WhatsApp, Telegram, email, and Discord"],"minSeats":1,"components":[{"kind":"per_unit","unit":"seat","amount":7,"period":"month","currency":"USD"}],"description":"Entry-level incident management with limited alert volume","contactSales":false,"includedLimits":{"phone_sms_alerts":"100/month"}},{"free":false,"name":"Business","summary":"$14/user/month","features":["Unlimited phone and SMS alerts across 100+ regions","Multiple teams and workspaces","Unlimited live call routing","External script triggering","Incident context and grouping","JIRA, ClickUp, and Linear integration","War rooms with video conferencing","Alert rules and automation playbooks","Email and live chat support"],"minSeats":1,"components":[{"kind":"per_unit","unit":"seat","amount":14,"period":"month","currency":"USD"}],"description":"Full incident management with unlimited alerts and advanced integrations","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing - contact for quote","features":["Single Sign-On (SAML)","Enforce login method","Role-based access control","Audit logs","Dedicated support channel","Managed live call routing","Tailored incident insights","Priority feature requests"],"description":"Custom solution with dedicated support and advanced security features","contactSales":true}],"summary":"From $7/user/month. 14-day free trial. Yearly option includes one month free.","currency":"USD","freeTier":true,"sourceUrl":"https://spike.sh/pricing","retrievedAt":"2026-08-19T13:10:22.062Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":7,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":7,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.soc2 | yes | - |

## Capabilities (Incident Management)

| Capability | Incident.io | Spike.sh |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Slack integration | - | - |
| Microsoft teams integration | - | - |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | - | - |
| Post mortem generation | - | - |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:46:26.269Z. "-" = undocumented, not absent.*