# Incident.io vs Netflix Dispatch

**Leader by Vioscale score:** Incident.io

| Attribute | Incident.io | Netflix Dispatch |
|---|---|---|
| **Vioscale score** | 59.4 (62% (medium)) | 49 (22% (low)) |
| activity.commits_last_30d | - | 0 |
| adoption.github_stars | - | 6,495 |
| deployment.options | `{"cloud":true}` | `{"self_hosted":true}` |
| description.long | Platform for managing the complete incident lifecycle from alert through resolution, with integrated on-call scheduling, post-incident review, and customer communication capabilities via Slack and Microsoft Teams. | An open-source incident management system that integrates with tools your organization already uses (Slack, GSuite, Jira) to automate notifications, resource assembly, task tracking, and post-incident reviews. It removes the operational burden of ad-hoc incident coordination so teams can focus on resolution. |
| integrations.count | 10 | 3 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"}]` | `[{"name":"Slack"},{"name":"GSuite"},{"name":"Jira"}]` |
| language.primary | - | Python |
| license.spdx | - | Apache-2.0 |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | - |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["1 workflow","2 integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free tier with limited workflow and integration access","contactSales":false,"includedLimits":{"workflows":"1","integrations":"2"}},{"free":false,"name":"Pro","summary":"$25/user/month (on-call scheduling add-on $20/user/month)","features":["Incident management","Slack integration","Microsoft Teams integration","Workflows","Status pages","REST API access"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Core incident management and response features","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing; includes SAML SSO and EU data residency","features":["SAML SSO","Advanced support"],"contactSales":true}],"addOns":[{"name":"On-call scheduling","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]}],"summary":"From $25/user/month. Free tier available. Transparent add-ons with on-call $20/user/month.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/blog/incident-response-software-pricing-questions","retrievedAt":"2026-08-20T08:22:12.298Z","startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"open_source","freeTier":true,"sourceUrl":"https://github.com/pricing","retrievedAt":"2026-08-19T13:40:09.758Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | free |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| release.cadence_days | - | 32 |
| release.history | - | `[{"url":"https://github.com/Netflix/dispatch/releases/tag/v20241220","date":"2024-12-21T00:12:55Z","type":"stable","version":"v20241220"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20241011","date":"2024-10-11T17:55:32Z","type":"stable","version":"v20241011"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20240731","date":"2024-07-31T18:55:36Z","type":"stable","version":"v20240731"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20240605","date":"2024-06-06T02:09:35Z","type":"stable","version":"v20240605"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230817c","date":"2023-09-19T22:21:08Z","type":"stable","version":"v20230817c"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230606","date":"2023-06-06T17:15:46Z","type":"stable","version":"v20230606"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v202030505","date":"2023-05-05T17:12:29Z","type":"stable","version":"v202030505"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230409","date":"2023-04-10T18:23:12Z","type":"stable","version":"v20230409"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230309","date":"2023-03-10T20:17:29Z","type":"stable","version":"v20230309"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230215","date":"2023-02-15T20:02:09Z","type":"stable","version":"v20230215"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230213","date":"2023-02-13T18:17:02Z","type":"stable","version":"v20230213"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20230131","date":"2023-02-01T17:29:37Z","type":"stable","version":"v20230131"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20221207","date":"2022-12-07T22:30:01Z","type":"stable","version":"v20221207"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20221110","date":"2022-11-10T21:43:03Z","type":"stable","version":"v20221110"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20220915","date":"2022-09-15T20:54:19Z","type":"stable","version":"v20220915"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20220801","date":"2022-08-01T22:29:34Z","type":"stable","version":"v20220801"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20220706","date":"2022-07-06T17:45:01Z","type":"stable","version":"v20220706"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20220607","date":"2022-06-07T17:35:05Z","type":"stable","version":"v20220607"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20220504","date":"2022-05-04T22:25:02Z","type":"stable","version":"v20220504"},{"url":"https://github.com/Netflix/dispatch/releases/tag/v20220428","date":"2022-04-28T20:17:18Z","type":"stable","version":"v20220428"}]` |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.soc2 | yes | - |

## Capabilities (Incident Management)

| Capability | Incident.io | Netflix Dispatch |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Slack integration | - | - |
| Microsoft teams integration | - | - |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | - | - |
| Post mortem generation | - | - |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:21:34.253Z. "-" = undocumented, not absent.*