# ilert vs xMatters

**Leader by Vioscale score:** ilert

| Attribute | ilert | xMatters |
|---|---|---|
| **Vioscale score** | 71.7 (73% (medium)) | 44.7 (62% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true}` |
| description.long | An integrated platform for managing incidents through intelligent alert routing, on-call scheduling, and status communications. Uses AI to analyze incidents, reduce alert noise, and propose remediation steps. | xMatters coordinates incident response by directing alerts to scheduled on-call team members, managing rotation schedules and escalation rules, and orchestrating automated remediation workflows. The platform enriches alerts with AI-powered context and enables teams to collaborate across chat platforms while integrating with monitoring and service management systems. |
| features.capabilities | `{"sms_alerting":true,"pricing_model":"freemium","mobile_app_push":true,"deployment_model":"saas","alert_routing_rules":true,"escalation_policies":true,"voice_call_alerting":true,"slack_teams_integration":true,"incident_response_module":true,"shift_schedule_management":true,"holiday_vacation_overrides":true}` | - |
| integrations.count | 23 | 200 |
| integrations.list | `[{"name":"ServiceNow"},{"name":"Jira Service Management"},{"name":"Autotask"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"Sysdig"},{"name":"Cortex XSOAR"},{"name":"CrowdStrike"},{"name":"AWS GuardDuty"},{"name":"Search Guard"},{"name":"Google Security Command Center"},{"name":"PA Prisma Cloud"},{"name":"Apica"},{"name":"Netdata"},{"name":"IT-Conductor"},{"name":"Telegram"},{"name":"WhatsApp"},{"name":"Terraform"},{"name":"GitHub"},{"name":"Kubernetes"},{"name":"OpenNMS"},{"name":"Datadog"}]` | `[{"name":"StatusPage"},{"name":"Microsoft Teams"},{"name":"Slack"},{"name":"Zoom"},{"name":"Google"},{"name":"Everbridge"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Up to 5 users","features":["Email notifications","Push notifications","SMS and voice notifications","On-call schedules"],"description":"Essential alerting for small teams","contactSales":false,"includedLimits":{"users":"5"}}],"addOns":[{"name":"Stakeholder"}],"summary":"From per user/month billed annually. Free tier for up to 5 users. Enterprise plan available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.ilert.com/pricing","retrievedAt":"2026-08-25T15:36:09.236Z","billingPeriods":["month","year"]}` | `{"type":"subscription","summary":"Free tier available; paid tiers include Base and Advanced options with per-user-per-month billing","currency":"USD","freeTier":true,"sourceUrl":"https://www.xmatters.com/pricing","retrievedAt":"2026-08-19T17:50:19.207Z","billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.99 | 99.9 |
| reliability.status_page | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |

## Capabilities (On Call Management)

| Capability | ilert | xMatters |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | - |
| SMS alerting | ✓ | - |
| Voice call alerting | ✓ | - |
| Mobile app push | ✓ | - |
| Escalation policies | ✓ | - |
| Shift schedule management | ✓ | - |
| Holiday vacation overrides | ✓ | - |
| Alert routing rules | ✓ | - |
| Slack teams integration | ✓ | - |
| Incident response module | ✓ | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Freemium | - |

*Source: Vioscale. Generated 2026-09-01T16:57:08.138Z. "-" = undocumented, not absent.*