# ICANotes vs Netsmart myAvatar

| Attribute | ICANotes | Netsmart myAvatar |
|---|---|---|
| **vioscaleAI score** | 46.8 (59% (medium)) | 44.9 (8% (low)) |
| content.faq | - | `[{"answer":"We have only confirmed a cloud / SaaS deployment for Netsmart myAvatar, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ntst.com","question":"Can Netsmart myAvatar be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Netsmart myAvatar. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Netsmart myAvatar not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ntst.com/carefabric/plexus-services/compliance-and-optimization","question":"What security certifications does Netsmart myAvatar have?","confidence":0.6},{"answer":"Netsmart myAvatar is available worldwide. The vendor is headquartered in the United States.","source":"https://www.ntst.com","question":"Where is Netsmart myAvatar available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An electronic health record system built for mental health practices, providing clinical documentation, billing, scheduling, and telehealth capabilities in one HIPAA-compliant platform. | - |
| features.capabilities | `{"pricing_model":"flat_monthly_per_provider","integrated_hipaa_telehealth_video":true,"epcs_electronic_prescribing_of_controlled_substances":true}` | - |
| integrations.count | 2 | 1 |
| integrations.list | `[{"name":"Health Information Exchanges (HIE)","native":true,"category":"healthcare_integration","direction":"bidirectional"},{"name":"DIRECT Protocol","native":true,"category":"healthcare_integration","direction":"bidirectional"}]` | `[{"name":"SureScripts","native":true,"direction":"bidirectional"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"mac":true,"web":true,"windows":true}` | - |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Notes Only","summary":"$55/month","features":["Unlimited clinical notes","Pre-configured templates","Customizable note formats","Secure cloud storage"],"commitment":"monthly","components":[{"kind":"fixed","amount":55,"period":"month","currency":"USD"}],"description":"Clinical note-taking for non-prescribing clinicians","contactSales":false},{"free":false,"name":"Non-Prescribing","summary":"$75/month","features":["All Notes Only features","Appointment scheduling with reminders","Secure messaging","HIPAA-compliant client portal","Billing tools","Outcome reporting"],"commitment":"monthly","components":[{"kind":"fixed","amount":75,"period":"month","currency":"USD"}],"description":"Tools for therapy-focused clinicians","contactSales":false},{"free":false,"name":"Prescribing","summary":"$213/month plus $99 activation fee","features":["All Non-Prescribing features","e-Prescribing and medication management","Lab ordering and results integration","Prescriber-specific workflows"],"commitment":"monthly","components":[{"kind":"fixed","amount":213,"period":"month","currency":"USD"},{"kind":"one_time","amount":99,"currency":"USD"}],"description":"Advanced tools for prescribing providers","contactSales":false}],"addOns":[{"name":"Telehealth","components":[{"kind":"per_unit","unit":"user","amount":20,"period":"month","currency":"USD"}]},{"name":"AI Scribe","components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional user","amount":25,"period":"month","currency":"USD"}]}],"summary":"From $55/month. Three main tiers: Notes Only, Non-Prescribing ($75/mo), Prescribing ($213/mo). Optional add-ons for telehealth, AI scribe, and text reminders. 30-day free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.icanotes.com/pricing/","retrievedAt":"2026-10-06T22:08:29.546Z","freeTrialDays":30,"startingPrice":{"amount":55,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | - |
| pricing.starting_price | `{"amount":55,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| security.certifications | `[{"name":"HIPAA","status":"active"},{"name":"ONC Certification","status":"active"},{"name":"CARF","status":"active"},{"name":"JCAHO","status":"active"}]` | - |
| security.hipaa | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.icanotes.com/features/security/ | - |

## Capabilities (Behavioral Health EHR)

| Capability | ICANotes | Netsmart myAvatar |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Dsm 5 diagnostic coding support | - | - |
| Epcs electronic prescribing of controlled substances | ✓ | - |
| Biopsychosocial assessment and wiley treatment planners | - | - |
| Group therapy roster and batch note generation | - | - |
| Substance abuse 42 cfr part 2 privacy masking | - | - |
| Integrated HIPAA telehealth video | ✓ | - |
| State PDMP controlled substance sync | - | - |
| Patient self service booking and intake portal | - | - |
| HIPAA baas business associate agreement | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Flat monthly per provider | - |

*Source: vioscaleAI. Generated 2026-10-07T01:13:28.321Z. "-" = undocumented, not absent.*