# HubSpot Live Chat vs Tawk.to

| Attribute | HubSpot Live Chat | Tawk.to |
|---|---|---|
| **Vioscale score** | 71.5 (25% (low)) | 66.8 (41% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A web-based chat tool that enables live conversations with website visitors, automatically stores chat history in a CRM system, and includes built-in chatbots and conversation routing to streamline team responses. | A completely free communication service allowing website owners to engage with visitors through live chat and multiple messaging channels. The platform includes AI-powered automation, shared inboxes, and native mobile applications for iOS, Android, macOS, and Windows. |
| integrations.count | 3 | 8 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot CRM"},{"name":"HubSpot Mobile App"}]` | `[{"name":"Facebook Messenger"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"Twilio"},{"name":"Email"},{"name":"Zapier"},{"name":"REST API"},{"name":"Webhooks"}]` |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"free","plans":[{"free":true,"name":"Live Chat","summary":"Free","features":["Real-time customer support","Chat automation and routing","Built-in chatbots","Integration with HubSpot CRM","Chat history logging","Slack integration","Mobile app access"],"contactSales":false}],"summary":"Free tier available","freeTier":true,"sourceUrl":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","retrievedAt":"2026-08-19T13:39:47.123Z"}` | `{"type":"free","summary":"100% free, forever","freeTier":true,"sourceUrl":"https://www.tawk.to","retrievedAt":"2026-08-19T13:45:38.696Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | free |
| pricing.price_level | free | free |
| pricing.transparent | yes | yes |
| reliability.status_page | - | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | HubSpot Live Chat | Tawk.to |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | - |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | - |
| Automated offline ticketing fallback | - | - |
| Proactive outbound chat triggers | - | - |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:46:49.918Z. "-" = undocumented, not absent.*