# HubSpot Live Chat vs Olark

| Attribute | HubSpot Live Chat | Olark |
|---|---|---|
| **Vioscale score** | 71.5 (25% (low)) | 41.8 (26% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A web-based chat tool that enables live conversations with website visitors, automatically stores chat history in a CRM system, and includes built-in chatbots and conversation routing to streamline team responses. | An AI agent that educates visitors using current website and documentation content, proactively helps based on visitor behavior and history, and seamlessly connects to human support when needed. |
| integrations.count | 3 | 8 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot CRM"},{"name":"HubSpot Mobile App"}]` | `[{"name":"HubSpot"},{"name":"Salesforce"},{"name":"ActiveCampaign"},{"name":"Webhooks"},{"name":"Zapier"},{"name":"Slack"},{"name":"Google Analytics"},{"name":"Freshdesk"},{"name":"SugarCRM"}]` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"free","plans":[{"free":true,"name":"Live Chat","summary":"Free","features":["Real-time customer support","Chat automation and routing","Built-in chatbots","Integration with HubSpot CRM","Chat history logging","Slack integration","Mobile app access"],"contactSales":false}],"summary":"Free tier available","freeTier":true,"sourceUrl":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","retrievedAt":"2026-08-19T13:39:47.123Z"}` | `{"summary":"Free demo available; pricing details not publicly specified","freeTier":true,"sourceUrl":"https://www.olark.com","retrievedAt":"2026-08-20T12:49:02.432Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | freemium |
| pricing.price_level | free | low |
| pricing.transparent | yes | no |
| security.gdpr | yes | - |

## Capabilities (Live Chat)

| Capability | HubSpot Live Chat | Olark |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | - |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | - |
| Automated offline ticketing fallback | - | - |
| Proactive outbound chat triggers | - | - |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:17:30.581Z. "-" = undocumented, not absent.*