# HubSpot Live Chat vs LiveHelper Chat

| Attribute | HubSpot Live Chat | LiveHelper Chat |
|---|---|---|
| **Vioscale score** | 71.5 (25% (low)) | 56.9 (22% (low)) |
| activity.commits_last_30d | - | 2 |
| adoption.github_stars | - | 59 |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"on_prem":true,"self_hosted":true}` |
| description.long | A web-based chat tool that enables live conversations with website visitors, automatically stores chat history in a CRM system, and includes built-in chatbots and conversation routing to streamline team responses. | A comprehensive customer support platform featuring live chat messaging, voice and video calls, screen sharing, and AI-powered chatbot capabilities. Can be self-hosted as open-source software or used as a managed cloud service. |
| integrations.count | 3 | 25 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot CRM"},{"name":"HubSpot Mobile App"}]` | `[{"name":"Telegram"},{"name":"WhatsApp"},{"name":"Facebook Messenger"},{"name":"Google Business Message"},{"name":"Rasa"},{"name":"Gemini"},{"name":"ChatGPT"},{"name":"Ollama"},{"name":"Zapier"},{"name":"n8n"},{"name":"Mattermost"},{"name":"Skype"},{"name":"Shopify"},{"name":"WordPress"},{"name":"Drupal"},{"name":"Prestashop"},{"name":"WHMCS"},{"name":"MessageBird"},{"name":"CloudTalk"},{"name":"Jitsi"},{"name":"Agora"},{"name":"Twilio"},{"name":"Google Analytics"},{"name":"Google Authentication"},{"name":"Amazon S3"}]` |
| language.primary | - | PHP |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` |
| pricing | `{"type":"free","plans":[{"free":true,"name":"Live Chat","summary":"Free","features":["Real-time customer support","Chat automation and routing","Built-in chatbots","Integration with HubSpot CRM","Chat history logging","Slack integration","Mobile app access"],"contactSales":false}],"summary":"Free tier available","freeTier":true,"sourceUrl":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","retrievedAt":"2026-08-19T13:39:47.123Z"}` | `{"type":"open_source","plans":[{"free":true,"name":"Open Source","features":["Live chat messaging","Voice, video, and screen sharing","AI chatbot integration","Mobile app support","REST API","Multiple language support","Custom extensions","Self-hosted or cloud hosting available"],"description":"Self-hosted version with all core features","contactSales":false}],"summary":"Free and open source","freeTier":true,"sourceUrl":"https://livehelperchat.com","retrievedAt":"2026-08-19T13:39:54.423Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | commercial |
| pricing.price_level | free | free |
| pricing.transparent | yes | yes |
| release.cadence_days | - | 13 |
| release.history | - | `[{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.5v","date":"2026-06-26T11:46:06Z","type":"stable","version":"1.5v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.4v","date":"2023-10-05T19:18:47Z","type":"stable","version":"1.4v"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.3","date":"2023-09-21T20:31:10Z","type":"stable","version":"1.3"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.2","date":"2023-09-13T11:29:08Z","type":"stable","version":"1.2"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.1","date":"2023-09-12T12:18:53Z","type":"stable","version":"1.1"},{"url":"https://github.com/LiveHelperChat/telegram/releases/tag/1.0","date":"2018-10-11T14:24:28Z","type":"stable","version":"1.0"}]` |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | HubSpot Live Chat | LiveHelper Chat |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | - |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | - |
| Automated offline ticketing fallback | - | - |
| Proactive outbound chat triggers | - | - |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:23:05.050Z. "-" = undocumented, not absent.*