# Helpshift vs Rasa

| Attribute | Helpshift | Rasa |
|---|---|---|
| **Vioscale score** | 9 (15% (low)) | 43.7 (26% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"air_gapped":true,"self_hosted":true}` |
| description.long | Helpshift is a unified platform for game studios providing in-game player support, engagement, community management, and content moderation. It combines AI automation, chatbots, and human support agents to handle player communications and ensure safer communities across multiple gaming platforms. | Rasa enables enterprises to build and deploy conversational AI agents at scale. It combines generative language model capabilities with structured dialogue management, allowing teams to create reliable, compliant agents that handle millions of conversations with full control over behavior and performance. |
| integrations.count | 8 | 17 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Amazon Connect"},{"name":"Discord"},{"name":"Unity"},{"name":"Unreal Engine"},{"name":"Cocos"},{"name":"Xamarin"},{"name":"React Native"}]` | `[{"name":"WhatsApp"},{"name":"Messenger"},{"name":"AudioCodes VoiceAI Connect"},{"name":"Salesforce"},{"name":"REST API"},{"name":"WebSocket"},{"name":"OpenTelemetry"},{"name":"Kafka"},{"name":"Redis"},{"name":"Vector databases"},{"name":"Vault"},{"name":"Kubernetes"},{"name":"Helm"},{"name":"VS Code"},{"name":"GitHub"},{"name":"Jenkins"},{"name":"Custom action server"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":["US","GB","DE"],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing based on interaction volume, solutions activated, capabilities used, and geographic coverage","sourceUrl":"https://www.helpshift.com/pricing/","retrievedAt":"2026-08-18T12:47:59.203Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free Developer Edition","summary":"Free, limited to 1000 external conversations/month","features":["Free Rasa Pro license","Local or production deployment","Community forum support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For developers starting an AI assistant project","contactSales":false,"includedLimits":{"conversations":"1000 external/month or 100 internal/month","bots_per_company":"1"}},{"free":false,"name":"Business","summary":"Rasa Pro + Rasa Studio; available with Basic or Premium Support","features":["CALM (Conversational AI with Language Models) architecture","Language-agnostic NLU","Enterprise search with RAG","Contextual response rephrasing","Custom actions and flow builder","No-code assistant flow designer","Content and response management system","Conversation analytics","Open prompt editing","SSO and RBAC","Multi-LLM routing","Voice support out of the box","PII data management","Self-Managed (on-prem/private cloud) or Managed Service deployment","Kubernetes deployment support"],"description":"Combines Rasa Pro (pro-code) with Rasa Studio (no-code UI)","contactSales":false},{"free":false,"name":"Enterprise","summary":"Contact sales for custom pricing and features","features":["Full Rasa Platform access","Large-scale deployment support","Pre-built enterprise security features","Premium Support with 24/7/365 response","Dedicated Customer Success Manager","Success planning and business reviews"],"description":"Custom deployment for large-scale enterprise needs","contactSales":true}],"addOns":[{"name":"IVR Connector to AudioCodes VoiceAI Connect"}],"summary":"Free tier available. Business and Enterprise tiers require contacting sales for pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://rasa.com/pricing","retrievedAt":"2026-08-18T12:53:41.515Z"}` |
| pricing.free_tier | - | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| security.gdpr | yes | yes |

## Capabilities (Chatbots Support)

| Capability | Helpshift | Rasa |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rigid decision tree flow builder | - | - |
| Generative AI LLM answers | - | - |
| Hallucination guardrails and grounding controls | - | - |
| Knowledge base scraping ingestion | - | - |
| Seamless human agent escalation handoff | - | - |
| Transactional API actions in chat | - | - |
| Omnichannel whatsapp SMS deployment | - | - |
| Multilingual real time translation | - | - |
| Zendesk salesforce help desk integration | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:40:09.707Z. "-" = undocumented, not absent.*