# HelpDocs vs ProProfs Knowledge Base

| Attribute | HelpDocs | ProProfs Knowledge Base |
|---|---|---|
| **Vioscale score** | 60 (72% (medium)) | 64.3 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A knowledge base and help center platform where teams create, manage, and embed support documentation. Customers self-serve from embedded widgets or public help centers, while AI features assist with content generation, translation, and search. | Cloud-based software for creating and managing internal and customer-facing knowledge bases. Features AI-driven search, automatic ticket handling, multilingual support, and compliance controls to reduce support costs through self-service documentation. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":false,"pricing_model":"tiered_subscription","public_customer_facing_help_center":true,"chatbots_and_ai_agent_ingestion_api":true,"in_app_contextual_help_widget_embed":true,"custom_domain_cname_and_css_branding":true,"markdown_and_wysiwyg_rich_text_editor":true,"internal_employee_facing_role_security":true,"multilingual_article_translation_versioning":true,"ticket_deflection_analytics_and_failed_search_tracking":true}` | - |
| integrations.count | 8 | 100 |
| integrations.list | `[{"name":"Ada"},{"name":"Slack"},{"name":"Teams"},{"name":"Salesforce"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Google Analytics"}]` | `[{"name":"Google Analytics"},{"name":"Hotjar"},{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Slack"},{"name":"Salesforce"},{"name":"Okta"},{"name":"Azure AD"},{"name":"Active Directory"},{"name":"Google Translate"},{"name":"Crowdin"},{"name":"ADFS"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Sprout","summary":"$99/month when billed annually (or $129/month billed monthly); extra editors $25/month","features":["5 editors","1,000 AI credits per month","AI meta generation, alt text, search tags","Unlimited public viewers","Custom CSS","API access (read & write)","3 languages support","10 machine translations per month","Custom domain with SSL","Unlimited articles","SEO optimization","2 additional domains","90 days historical analytics","PDF export","Easy migration","Customer-only resources","Startup discount eligible"],"minSeats":5,"components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"extra editor","amount":25,"period":"month","currency":"USD"}],"description":"Professional knowledge base software for small teams","contactSales":false,"includedLimits":{"editors":"5","languages":"3","ai_credits":"1,000/month","additional_domains":"2","machine_translations":"10/month","historical_analytics_days":"90"}},{"free":false,"name":"Bloom","summary":"$239/month when billed annually (or $299/month billed monthly); extra editors $25/month","features":["15 editors","5,000 AI credits per month","AI drafts, rewrites, Ask AI","AI style enforcement","Audit trail","20 languages support","Unlimited public viewers","Lighthouse embedded widget","Custom JS and HTML templating","100 machine translations per month","Advanced permissioning","Single sign-on (SSO) with JWT","180 days historical analytics","Flamegraphs","API access (read & write)","HelpDocs templates and editor","MCP server support (Claude, ChatGPT, Cursor)","llms.txt support","Custom domain with SSL","SEO optimization"],"minSeats":15,"components":[{"kind":"fixed","amount":239,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"extra editor","amount":25,"period":"month","currency":"USD"}],"description":"Advanced documentation tools for growing teams","contactSales":false,"includedLimits":{"editors":"15","languages":"20","ai_credits":"5,000/month","machine_translations":"100/month","historical_analytics_days":"180"}},{"free":false,"name":"Harvest","summary":"$399/month when billed annually (or $499/month billed monthly); extra editors $25/month; volume discounts available for 100+ editors","features":["25 editors","10,000 AI credits per month","All Bloom features, plus:","Unlimited languages","Full permissioning with role-based access","SSO and Anonymous SSO Mode","IP restrictions","Custom HTTP headers","Subfolder hosting","500 machine translations per month","365 days historical analytics","API access (read & write)","All AI features including style enforcement","MCP server support","Volume discounts for 100+ editors","Custom domain with SSL","SEO optimization"],"minSeats":25,"components":[{"kind":"fixed","amount":399,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"extra editor","amount":25,"period":"month","currency":"USD"}],"description":"Security and governance for larger organisations","contactSales":false,"includedLimits":{"editors":"25","languages":"Unlimited","ai_credits":"10,000/month","machine_translations":"500/month","historical_analytics_days":"365"}}],"summary":"From $99/month (annual billing). 14-day free trial, no credit card required. Multi-currency support (USD, EUR, GBP).","currency":"USD","freeTier":false,"sourceUrl":"https://www.helpdocs.io/pricing/","retrievedAt":"2026-08-25T12:13:05.934Z","freeTrialDays":14,"startingPrice":{"amount":99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever, 25 pages","features":["Up to 25 pages","Basic knowledge base creation"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Forever free plan","contactSales":false,"includedLimits":{"pages":"25"}},{"free":false,"name":"Business","summary":"$49/author/month, billed annually ($588/year)","features":["Analytics and reporting","Ticket submission forms","Workflow and comments","Topic sharing","API, SSO, SAML, JWT","Third-party integrations","60+ language translation","SEO optimization","File and asset management","API documentation","Custom homepage","Google Analytics integration","GDPR and SSL compliance","24/7 support with dedicated manager"],"commitment":"annual","components":[{"kind":"per_unit","unit":"author","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":588,"period":"year","currency":"USD"}],"description":"For established businesses","contactSales":false,"includedLimits":{"articles":"300"}},{"free":false,"name":"Professional","summary":"$69/author/month, billed annually ($828/year)","features":["All Business Plan features","Up to 3 knowledge bases","AI screenshot annotation","Browser extension for screen recording","Interactive product walkthroughs","Localization for 60+ languages","Article expiration controls","Slash commands","Advanced search analytics"],"commitment":"annual","components":[{"kind":"per_unit","unit":"author","amount":69,"period":"month","currency":"USD"},{"kind":"fixed","amount":828,"period":"year","currency":"USD"}],"description":"For teams managing multiple knowledge bases","contactSales":false,"includedLimits":{"knowledge_bases":"3"}},{"free":false,"name":"Enterprise","summary":"Annual plans only, pricing available on request","features":["All Professional Plan features","AI-powered chatbot","Automatic translation synchronization","XLIFF file support for professional translation","Comprehensive audit logs","HIPAA compliance","SOC 2 aligned security","100+ pre-built integrations","Automatic KB article generation from support tickets","Quarterly success manager reviews","Pre-built compliance training courses","Mandatory training workflows","Proctored assessments with webcam monitoring","Automated content review workflows"],"commitment":"annual","description":"For organizations requiring advanced AI, SSO, integrations, and compliance","contactSales":true}],"summary":"Free plan with 25 pages, then $49–$69/author/month billed annually. Enterprise tier available via contact sales.","currency":"USD","freeTier":true,"sourceUrl":"https://www.proprofskb.com/pricing/","retrievedAt":"2026-08-19T13:46:13.428Z","freeTrialDays":15,"startingPrice":{"amount":588,"period":"year","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | high |
| pricing.starting_price | `{"amount":99,"currency":"USD"}` | `{"amount":588,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Knowledge Base)

| Capability | HelpDocs | ProProfs Knowledge Base |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Public customer facing help center | ✓ | - |
| Internal employee facing role security | ✓ | - |
| Multilingual article translation versioning | ✓ | - |
| In app contextual help widget embed | ✓ | - |
| Ticket deflection analytics and failed search tracking | ✓ | - |
| Content staleness and review expiration reminders | - | - |
| Markdown and wysiwyg rich text editor | ✓ | - |
| Custom domain cname and css branding | ✓ | - |
| Chatbots and AI agent ingestion API | ✓ | - |
| SOC2 type ii | ✗ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Tiered subscription | - |

*Source: Vioscale. Generated 2026-09-01T15:13:22.190Z. "-" = undocumented, not absent.*