# HappyFox vs Zammad

**Leader by Vioscale score:** Zammad

| Attribute | HappyFox | Zammad |
|---|---|---|
| **Vioscale score** | 52.1 (42% (low)) | 57.5 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A cloud-based support management system that enables organizations to handle customer inquiries, IT support requests, and internal service management through unified ticketing, live chat, and automation capabilities. | Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools. |
| integrations.count | 4 | 19 |
| integrations.list | `[{"name":"Slack"},{"name":"Facebook Messenger"},{"name":"Gmail"},{"name":"Microsoft Teams"}]` | `[{"name":"GitLab"},{"name":"GitHub"},{"name":"Placetel"},{"name":"Sipgate"},{"name":"Nagios"},{"name":"Checkmk"},{"name":"Monit"},{"name":"i-doit"},{"name":"LDAP"},{"name":"SAML"},{"name":"OpenID Connect"},{"name":"Shibboleth"},{"name":"S/MIME"},{"name":"iCal"},{"name":"WhatsApp Business"},{"name":"Telegram"},{"name":"Facebook"},{"name":"Elasticsearch"},{"name":"Grafana"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$29/mo with unlimited agents","features":["Unlimited agents"],"components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"contactSales":false}],"addOns":[{"name":"HappyFox Web Messaging","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}]}],"summary":"From $29/mo with 14-day free trial. Unlimited agents on all plans.","currency":"USD","freeTier":false,"sourceUrl":"https://www.happyfox.com/live-chat/live-chat-pricing/","retrievedAt":"2026-08-25T12:12:04.552Z","freeTrialDays":14,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter (Hosted, Annual)","summary":"€7/agent/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":7,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Starter (Hosted, Monthly)","summary":"€9/agent/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":9,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Professional (Hosted, Annual)","summary":"€16/agent/month, unlimited agents","features":["Unlimited agents","Phone support (8×5 CET)","Email support (8×5 CET)","Mentions/Watch","SLAs (Business hours)","Custom branding","GitLab integration","GitHub integration","Individual roles","Advanced reporting (Elasticsearch/Grafana)"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":16,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Professional (Hosted, Monthly)","summary":"€18/agent/month, unlimited agents","features":["Unlimited agents","Phone support (8×5 CET)","Email support (8×5 CET)","Mentions/Watch","SLAs (Business hours)","Custom branding","GitLab integration","GitHub integration","Individual roles","Advanced reporting (Elasticsearch/Grafana)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Enterprise (Hosted)","summary":"€2,999/year","features":["Initial assessment","Security advisories"],"commitment":"annual","components":[{"kind":"fixed","amount":2999,"period":"year","currency":"EUR"}],"contactSales":true},{"free":false,"name":"Starter (Self-hosted)","summary":"€25/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Enterprise (Self-hosted)","summary":"€5,999/year","commitment":"annual","components":[{"kind":"fixed","amount":5999,"period":"year","currency":"EUR"}],"contactSales":true},{"free":false,"name":"Corporation (Self-hosted)","summary":"€9,999/year","commitment":"annual","components":[{"kind":"fixed","amount":9999,"period":"year","currency":"EUR"}],"contactSales":true}],"summary":"From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.","currency":"EUR","freeTier":true,"sourceUrl":"https://zammad.com/en/pricing/table","retrievedAt":"2026-08-19T13:12:50.726Z","startingPrice":{"amount":25,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | `{"amount":25,"currency":"EUR"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | - |
| security.iso27001 | - | yes |
| security.soc2 | yes | - |

*Source: Vioscale. Generated 2026-09-01T17:21:12.780Z. "-" = undocumented, not absent.*