# HappyFox vs UVdesk

**Leader by Vioscale score:** UVdesk

| Attribute | HappyFox | UVdesk |
|---|---|---|
| **Vioscale score** | 52.1 (42% (low)) | 80 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A cloud-based support management system that enables organizations to handle customer inquiries, IT support requests, and internal service management through unified ticketing, live chat, and automation capabilities. | UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation. |
| integrations.count | 4 | 10 |
| integrations.list | `[{"name":"Slack"},{"name":"Facebook Messenger"},{"name":"Gmail"},{"name":"Microsoft Teams"}]` | `[{"name":"Etsy"},{"name":"Shopify"},{"name":"CS-Cart"},{"name":"Magento"},{"name":"Opencart"},{"name":"Facebook"},{"name":"Twitter"},{"name":"LinkedIn"},{"name":"Google"},{"name":"PayPal"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$29/mo with unlimited agents","features":["Unlimited agents"],"components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"contactSales":false}],"addOns":[{"name":"HappyFox Web Messaging","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}]}],"summary":"From $29/mo with 14-day free trial. Unlimited agents on all plans.","currency":"USD","freeTier":false,"sourceUrl":"https://www.happyfox.com/live-chat/live-chat-pricing/","retrievedAt":"2026-08-25T12:12:04.552Z","freeTrialDays":14,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["Unlimited agents","Security","Company settings","Workflow","Theme customization"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Unlimited agents, manage open source at your own server","contactSales":false,"includedLimits":{"agents":"unlimited"}},{"free":false,"name":"Basic","summary":"$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)","features":["Basic features","eCommerce multi-channel integration","Agent performance examination","Form builder app"],"minSeats":2,"components":[{"kind":"per_unit","unit":"agent","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":11,"period":"month","currency":"USD"}],"description":"Medium scale with customizable features and 30-day free trial","contactSales":false},{"free":false,"name":"Pro","summary":"$15/agent/month when billed annually or $18/agent/month month-to-month","features":["Pro features","eCommerce multi-channel support"],"components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"USD"}],"description":"Large scale with fully customizable features","contactSales":false}],"summary":"Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.","currency":"USD","freeTier":true,"sourceUrl":"https://www.uvdesk.com/en/pricing/","retrievedAt":"2026-08-25T12:13:46.004Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":8,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | `{"amount":8,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

*Source: Vioscale. Generated 2026-09-01T16:10:56.784Z. "-" = undocumented, not absent.*