# HappyFox vs LiveAgent

| Attribute | HappyFox | LiveAgent |
|---|---|---|
| **Vioscale score** | 52.1 (42% (low)) | 77.5 (26% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based support management system that enables organizations to handle customer inquiries, IT support requests, and internal service management through unified ticketing, live chat, and automation capabilities. | LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels. |
| integrations.count | 4 | 200 |
| integrations.list | `[{"name":"Slack"},{"name":"Facebook Messenger"},{"name":"Gmail"},{"name":"Microsoft Teams"}]` | `[{"name":"Prestashop"},{"name":"BigCommerce"},{"name":"CoreCommerce"},{"name":"OpenCart"},{"name":"Slack"},{"name":"Zapier"},{"name":"Facebook"},{"name":"X"},{"name":"Instagram"},{"name":"WhatsApp"},{"name":"Viber"},{"name":"Telegram"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"SK","primaryMarkets":["US","SK"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$29/mo with unlimited agents","features":["Unlimited agents"],"components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"contactSales":false}],"addOns":[{"name":"HappyFox Web Messaging","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}]}],"summary":"From $29/mo with 14-day free trial. Unlimited agents on all plans.","currency":"USD","freeTier":false,"sourceUrl":"https://www.happyfox.com/live-chat/live-chat-pricing/","retrievedAt":"2026-08-25T12:12:04.552Z","freeTrialDays":14,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Small","summary":"$15/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Medium","summary":"$29/agent/month billed annually","features":["Everything in Small","Call center","Social channel integration"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Large","summary":"$49/agent/month billed annually","features":["Everything in Medium","Audit log","SLA","Dedicated support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","commitment":"annual","contactSales":true}],"summary":"From $15/agent/month billed annually. 30-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.liveagent.com","retrievedAt":"2026-08-19T13:12:06.607Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":15,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | `{"amount":15,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | - |
| security.soc2 | yes | - |

*Source: Vioscale. Generated 2026-09-01T14:30:13.176Z. "-" = undocumented, not absent.*