# Grafana OnCall vs xMatters

**Leader by Vioscale score:** xMatters

| Attribute | Grafana OnCall | xMatters |
|---|---|---|
| **Vioscale score** | 13.7 (3% (low)) | 44.7 (62% (medium)) |
| deployment.options | - | `{"cloud":true,"hybrid":true}` |
| description.long | A pre-built dashboard displaying CPI metrics through statistical and timeline visualizations, configured to work with Loki and Prometheus data sources. | xMatters coordinates incident response by directing alerts to scheduled on-call team members, managing rotation schedules and escalation rules, and orchestrating automated remediation workflows. The platform enriches alerts with AI-powered context and enables teams to collaborate across chat platforms while integrating with monitoring and service management systems. |
| integrations.count | 2 | 200 |
| integrations.list | `[{"name":"Loki"},{"name":"Prometheus"}]` | `[{"name":"StatusPage"},{"name":"Microsoft Teams"},{"name":"Slack"},{"name":"Zoom"},{"name":"Google"},{"name":"Everbridge"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | - | `{"type":"subscription","summary":"Free tier available; paid tiers include Base and Advanced options with per-user-per-month billing","currency":"USD","freeTier":true,"sourceUrl":"https://www.xmatters.com/pricing","retrievedAt":"2026-08-19T17:50:19.207Z","billingPeriods":["month"]}` |
| pricing.free_tier | - | yes |
| pricing.model | - | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.sla_pct | - | 99.9 |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |

## Capabilities (On Call Management)

| Capability | Grafana OnCall | xMatters |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| SMS alerting | - | - |
| Voice call alerting | - | - |
| Mobile app push | - | - |
| Escalation policies | - | - |
| Shift schedule management | - | - |
| Holiday vacation overrides | - | - |
| Alert routing rules | - | - |
| Slack teams integration | - | - |
| Incident response module | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:14:37.437Z. "-" = undocumented, not absent.*