# Grafana OnCall vs SIGNL4

**Leader by vioscaleAI score:** SIGNL4

| Attribute | Grafana OnCall | SIGNL4 |
|---|---|---|
| **vioscaleAI score** | 46.3 (2% (low)) | 60.2 (76% (high)) |
| deployment.options | - | `{"cloud":true}` |
| description.long | A pre-built dashboard displaying CPI metrics through statistical and timeline visualizations, configured to work with Loki and Prometheus data sources. | A cloud-based alerting service that delivers critical notifications via push, SMS, and voice to the right on-call team members, automates escalations and acknowledgments, and integrates with 200+ monitoring and infrastructure tools to ensure no critical alerts go unaddressed. |
| features.capabilities | - | `{"iso_27001":true,"sms_alerting":true,"pricing_model":"freemium","mobile_app_push":true,"deployment_model":"saas","alert_routing_rules":true,"escalation_policies":true,"voice_call_alerting":true,"slack_teams_integration":true,"incident_response_module":true,"shift_schedule_management":true}` |
| integrations.count | 2 | 200 |
| integrations.list | `[{"name":"Loki"},{"name":"Prometheus"}]` | `[{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Azure Sentinel","native":true,"category":"security","direction":"bidirectional"},{"name":"Checkmk","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"ConnectWise","native":true,"category":"itsm","direction":"bidirectional"},{"name":"PRTG","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Zabbix","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Splunk","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"InfluxDB","native":true,"category":"monitoring","direction":"outbound"}]` |
| market.availability | - | `{"hqCountry":"DE","primaryMarkets":["US","DE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | - | `{"type":"hybrid","plans":[{"free":true,"name":"Starter","summary":"Free for up to 5 users","features":["Push Alerts","Native mobile App","Ad-hoc Duty Management","'Who is on call' dashboard","Acknowledgements","Email, Webhook, REST API","Workflows","Teams & Slack Integration","SSO via 3rd party","Unlimited Teams"],"minSeats":5,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Ideal for Exploring and Basic Scenarios","contactSales":false},{"free":false,"name":"Notify & Connect","summary":"$9/user/mo billed annually or $11/user/mo billed monthly","features":["Text & Voice Alert included","Persistent notifications","ChatOps","Geolocations & Maps","Manual Alerts from web browser or mobile app","User Roles","Chat & Email Support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":9,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"seat","amount":11,"period":"month","currency":"USD"}],"description":"Essential Features - Reliable Entry Solution for Alerting","contactSales":false},{"free":false,"name":"Optimize","summary":"$15/user/mo billed annually or $19/user/mo billed monthly","features":["Automated Escalations","Flood protection","Duty & Shift Scheduling with Export","Post-shift reports","Remote Actions","Rules with logical conditions","Heartbeat and Website Monitors","2-way 3rd party connectors","AI Ops & AI Alerting"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"Reliable Alerting with Escalations and Oncall/Duty Scheduling","contactSales":false},{"free":false,"name":"Maximize","summary":"$25/user/mo billed annually or $29/user/mo billed monthly","features":["Live Call Routing","Voice mailbox with alerts","Public 'Who is on call' Dashboard","Audit Logs","Custom Data Retention","User Provisioning via SCIM","Priority Support","SLA 99.95%"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"description":"Full Features incl. Call Routing and SLAs","contactSales":false}],"addOns":[{"name":"Stakeholder Notification","components":[{"kind":"per_unit","unit":"stakeholder","amount":3,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"stakeholder","amount":30,"period":"year","currency":"USD"}]},{"name":"Dedicated Phone Number","components":[{"kind":"per_unit","amount":10,"period":"month","currency":"USD"},{"kind":"per_unit","amount":110,"period":"year","currency":"USD"}]}],"summary":"From $9/user/mo. Free tier for up to 5 users.","currency":"USD","freeTier":true,"sourceUrl":"https://www.signl4.com/pricing/","retrievedAt":"2026-10-06T21:53:58.717Z","freeTrialDays":30,"startingPrice":{"unit":"seat","amount":9,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | - | freemium |
| pricing.price_level | - | low |
| pricing.starting_price | - | `{"amount":9,"currency":"USD"}` |
| pricing.transparent | - | yes |
| reliability.sla_pct | - | 99.95 |
| security.certifications | - | `[{"name":"ISO/IEC 27001:2022","status":"active"},{"name":"TISAX","status":"active"}]` |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.trust_center | - | https://trust.signl4.com/ |

## Capabilities (On Call Management)

| Capability | Grafana OnCall | SIGNL4 |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | Saas |
| SMS alerting | - | ✓ |
| Voice call alerting | - | ✓ |
| Mobile app push | - | ✓ |
| Escalation policies | - | ✓ |
| Shift schedule management | - | ✓ |
| Holiday vacation overrides | - | - |
| Alert routing rules | - | ✓ |
| Slack teams integration | - | ✓ |
| Incident response module | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | ✓ |
| Pricing model | - | Freemium |

*Source: vioscaleAI. Generated 2026-10-07T01:15:50.683Z. "-" = undocumented, not absent.*