# Grade.us vs Reputation

**Leader by Vioscale score:** Reputation

| Attribute | Grade.us | Reputation |
|---|---|---|
| **Vioscale score** | 47.6 (26% (low)) | 59.3 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based review management service that streamlines the collection, monitoring, and organization of customer reviews for multiple business locations. The platform can be fully white-labeled and automated to help agencies efficiently manage reviews as a service offering. | Reputation management software that aggregates reviews, listings, and customer surveys across locations, then uses AI to identify trends and route insights to operational teams for faster response and improvement. |
| integrations.count | 4 | 6 |
| integrations.list | `[{"name":"Google"},{"name":"Facebook"},{"name":"Zapier"},{"name":"WordPress"}]` | `[{"name":"Yelp"},{"name":"TripAdvisor"},{"name":"Vitals"},{"name":"Apartment Ratings"},{"name":"CRM systems"},{"name":"EHR systems"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Small Business","summary":"$99/month; annual billing saves 20%","features":["Review forms and kiosk mode for collecting customer feedback","Monitoring reviews across major review sites","Email notifications for new reviews","Coordination tools for team responses to reviews","Direct responses to Google and Facebook reviews","Review sentiment analysis and trend reporting","Campaign performance metrics","Scheduled recurring reports"],"components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Agency","summary":"$400+/month for 10+ seats with volume pricing discounts","features":["All Small Business features","API access for custom integrations with CRM and POS systems","SMS review request campaigns","WordPress review monitoring","White-label dashboard with agency branding","Local Client Finder prospect discovery tool","White-label email templates and explainer videos","Embedded review lead generation widget","Zapier automation integration"],"minSeats":10,"components":[{"kind":"fixed","amount":400,"period":"month","currency":"USD"}],"contactSales":true}],"addOns":[{"name":"White Label Premium Dashboard","components":[{"kind":"fixed","amount":440,"period":"year","currency":"USD"}]}],"summary":"From $99/month (Small Business) or $400+/month (Agency at 10+ seats). 14-day free trial with no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://grade.us/home/plans/","retrievedAt":"2026-08-20T08:20:50.277Z","freeTrialDays":14,"startingPrice":{"amount":99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Rep Core","summary":"$80/location/month","features":["Reviews Management (collection, requesting, AI responding)","Business Listings & SEO"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":80,"period":"month","currency":"USD"}],"description":"Foundation for managing online reputation and local growth","contactSales":false},{"free":false,"name":"Rep Core + Pulse","summary":"$115/location/month (most popular)","features":["Reputation Insights (Rep Score & Journey Insights)","AI Reputation Manager","Pulse Analytics","Basic Customer Surveys (1 template with star rating & text)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":115,"period":"month","currency":"USD"}],"description":"Adds proactive listening and advanced analytics to understand customer sentiment","contactSales":false},{"free":false,"name":"Rep Core + Surveys","summary":"$150/location/month","features":["All Core and Pulse features","Deep Experience Insights"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":150,"period":"month","currency":"USD"}],"description":"Full suite for capturing private feedback at scale","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing for 125+ locations","features":["Dedicated Infrastructure","Customer Success Manager","Custom configuration"],"minSeats":125,"description":"Custom plans for large organizations","contactSales":true}],"addOns":[{"name":"Competitive Insights"},{"name":"Actions & Ticketing"},{"name":"Social Suite"},{"name":"Industry-specific feedback integration"},{"name":"Enterprise Connectivity / Premium Integrations"},{"name":"Managed Services"},{"name":"Expert & Professional Services"}],"summary":"From $80/location/month; most popular plan at $115/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://reputation.com/pricing","retrievedAt":"2026-08-19T21:07:44.709Z","startingPrice":{"unit":"location","amount":80,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | high | high |
| pricing.starting_price | `{"amount":99,"currency":"USD"}` | `{"amount":80,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Reputation Management)

| Capability | Grade.us | Reputation |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | - |
| Centralized review response inbox | - | - |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | - | - |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | - |
| Google business profile API sync | - | - |
| Yelp apple maps facebook local sync | - | - |
| Industry specific CRM point of sale sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:53:42.992Z. "-" = undocumented, not absent.*