# GoTo Resolve vs Zoho Assist

| Attribute | GoTo Resolve | Zoho Assist |
|---|---|---|
| **Vioscale score** | 31.9 (30% (low)) | 54.4 (34% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified endpoint management solution combining remote monitoring, device support, security controls, and helpdesk capabilities to help IT teams manage company devices across Windows, Mac, and mobile platforms. | Software enabling support teams and IT professionals to remotely access, control, and maintain computers and mobile devices across different operating systems for technical assistance and device management. |
| integrations.count | 2 | - |
| integrations.list | `[{"name":"ServiceNow"},{"name":"Zendesk"}]` | - |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"linux":true,"android":true,"windows":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.goto.com/pricing/connect","retrievedAt":"2026-08-19T18:22:48.473Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["instant chat","multi-monitor navigation"],"includedLimits":{"technicians":"1","concurrent_sessions":"1","unattended_computers":"5"}}],"summary":"Free plan with 1 technician and 5 unattended computers. Paid plans available.","freeTier":true,"sourceUrl":"https://www.zoho.com/assist","retrievedAt":"2026-08-19T18:24:08.471Z","freeTrialDays":15}` |
| pricing.free_tier | yes | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | - |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Remote Access)

| Capability | GoTo Resolve | Zoho Assist |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Unattended access | - | - |
| Session video recording | - | - |
| File transfer | - | - |
| Wake on lan | - | - |
| Multi monitor support | - | - |
| Mobile device control | - | - |
| Remote printing | - | - |
| MFA 2FA enforcement | - | - |
| SSO SAML auth | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:01:08.230Z. "-" = undocumented, not absent.*