# GoTo Resolve vs TeamViewer

**Leader by Vioscale score:** TeamViewer

| Attribute | GoTo Resolve | TeamViewer |
|---|---|---|
| **Vioscale score** | 31.9 (30% (low)) | 54.7 (55% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified endpoint management solution combining remote monitoring, device support, security controls, and helpdesk capabilities to help IT teams manage company devices across Windows, Mac, and mobile platforms. | TeamViewer is a digital workplace platform that enables remote access, IT support, and automated device management. It provides real-time endpoint visibility, proactive issue resolution, and AI-driven automation to reduce IT operational overhead. |
| features.capabilities | - | `{"iso_27001":true,"soc2_type_ii":true,"sso_saml_auth":true,"deployment_model":"saas_relay","unattended_access":true,"mfa_2fa_enforcement":true,"mobile_device_control":true}` |
| integrations.count | 2 | 14 |
| integrations.list | `[{"name":"ServiceNow"},{"name":"Zendesk"}]` | `[{"name":"Active Directory"},{"name":"Azure"},{"name":"Cherwell Service Management"},{"name":"IBM MaaS360"},{"name":"Jamf Pro"},{"name":"Jira Cloud"},{"name":"MobileIron"},{"name":"Philips Monitor"},{"name":"ServiceNow"},{"name":"Splunk"},{"name":"Zendesk Chat"},{"name":"Zendesk Support"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.goto.com/pricing/connect","retrievedAt":"2026-08-19T18:22:48.473Z"}` | `{"freeTier":true,"sourceUrl":"https://www.teamviewer.com","retrievedAt":"2026-08-25T15:47:00.866Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | - |
| reliability.status_page | yes | - |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Remote Access)

| Capability | GoTo Resolve | TeamViewer |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | Saas relay |
| Unattended access | - | ✓ |
| Session video recording | - | - |
| File transfer | - | - |
| Wake on lan | - | - |
| Multi monitor support | - | - |
| Mobile device control | - | ✓ |
| Remote printing | - | - |
| MFA 2FA enforcement | - | ✓ |
| SSO SAML auth | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✓ |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:30:27.246Z. "-" = undocumented, not absent.*