# GorillaDesk vs ServiceTitan

**Leader by Vioscale score:** ServiceTitan

| Attribute | GorillaDesk | ServiceTitan |
|---|---|---|
| **Vioscale score** | 39 (24% (low)) | 44.9 (45% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Field service management software for pest control, lawn care, and cleaning businesses. Provides scheduling, dispatching, invoicing, mobile app, GPS tracking, quoting, and CRM capabilities. | Software that enables trade service businesses to manage work orders, generate proposals and quotes, optimize project profitability, handle accounting and billing, and integrate with supplier and business management tools. |
| features.capabilities | `{"quoting":true,"inventory":true,"trade_focus":"specialty","work_orders":true,"gps_tracking":true,"dispatch_board":true,"target_segment":"smb","self_scheduling":true,"invoicing_payments":true,"accounting_integration":true}` | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"dispatch_board":true,"target_segment":"smb","invoicing_payments":true}` |
| integrations.count | 4 | 70 |
| integrations.list | `[{"name":"Zapier"},{"name":"QuickBooks Online"},{"name":"Stripe"},{"name":"Square"}]` | `[{"name":"ABC Supply Co."},{"name":"ServiceChannel"},{"name":"XOi"},{"name":"Viewpoint Spectrum"},{"name":"Sage"},{"name":"Ferguson"}]` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"freeTier":false,"sourceUrl":"https://www.gorilladesk.com","retrievedAt":"2026-08-03T11:54:45.560Z","freeTrialDays":14}` | `{"type":"quote","sourceUrl":"https://www.servicetitan.com","retrievedAt":"2026-08-03T09:24:04.949Z"}` |
| pricing.free_tier | no | - |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.status_page | - | yes |
| security.disclosure_policy | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Field Service Management Software)

| Capability | GorillaDesk | ServiceTitan |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | Specialty (pest, landscaping, appliance) | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | - | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | - |
| Inventory / parts management | ✓ | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✓ | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | - |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | SMB / growing contractor |

*Source: Vioscale. Generated 2026-09-01T17:50:22.379Z. "-" = undocumented, not absent.*