# GorillaDesk vs Kickserv

**Leader by Vioscale score:** Kickserv

| Attribute | GorillaDesk | Kickserv |
|---|---|---|
| **Vioscale score** | 39 (24% (low)) | 73.3 (65% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Field service management software for pest control, lawn care, and cleaning businesses. Provides scheduling, dispatching, invoicing, mobile app, GPS tracking, quoting, and CRM capabilities. | Cloud-based platform that helps service businesses manage customers, schedule and dispatch work, create estimates and invoices, and collect online payments. Includes mobile features for field technicians and integrations with accounting software. |
| features.capabilities | `{"quoting":true,"inventory":true,"trade_focus":"specialty","work_orders":true,"gps_tracking":true,"dispatch_board":true,"target_segment":"smb","self_scheduling":true,"invoicing_payments":true,"accounting_integration":true}` | `{"pci":false,"soc2":false,"quoting":true,"inventory":false,"trade_focus":"general","work_orders":true,"gps_tracking":true,"soc2_type_ii":false,"pricing_model":"per_user","dispatch_board":true,"mobile_offline":false,"target_segment":"smb","self_scheduling":true,"invoicing_payments":true,"accounting_integration":true,"pci_dss_payment_gateway_compliance":false,"quickbooks_two_way_accounting_sync":true,"integrated_voip_call_tracking_and_screen_pop":false,"good_better_best_multi_option_pricebook_quoting":false,"gps_truck_tracking_and_technician_dispatch_board":true,"consumer_financing_integration_greensky_synchrony":false,"mobile_app_invoicing_and_field_credit_card_capture":true,"truck_stock_inventory_and_purchase_order_generation":false,"recurring_service_maintenance_agreement_auto_billing":false,"uber_style_customer_technician_en_route_tracking_link":true}` |
| integrations.count | 4 | 14 |
| integrations.list | `[{"name":"Zapier"},{"name":"QuickBooks Online"},{"name":"Stripe"},{"name":"Square"}]` | `[{"name":"QuickBooks Online"},{"name":"QuickBooks Desktop"},{"name":"Stripe"},{"name":"Mailchimp"},{"name":"Xero"},{"name":"Vend"},{"name":"Unleashed"},{"name":"Cin7"},{"name":"Square"},{"name":"Bill.com"},{"name":"WorkflowMax"},{"name":"Harvest"},{"name":"TSheets"},{"name":"Freshdesk"}]` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"freeTier":false,"sourceUrl":"https://www.gorilladesk.com","retrievedAt":"2026-08-03T11:54:45.560Z","freeTrialDays":14}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free - 5 users","features":["Customer management","Job scheduling","Basic features"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free tier","contactSales":false,"includedLimits":{"users":"5"}},{"free":false,"name":"Basic Plus","summary":"$99/month for 10 users","features":["Customer management","Estimates","Invoicing","Online payments","GPS tracking","Mobile app","Digital signatures","Onsite credit card payment","Customer portal"],"components":[{"kind":"per_unit","unit":"user","amount":9.9,"period":"month","currency":"USD"}],"description":"Per-user subscription","contactSales":false}],"addOns":[{"name":"QuickBooks Integration","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Customer Self Service Portal","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]}],"summary":"From $9.90/user/month. Free tier with 5 users. Annual plans available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.kickserv.com/blog/new-pricing-announced-by-kickserv","retrievedAt":"2026-08-24T22:32:08.497Z","startingPrice":{"unit":"user","amount":9.9,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.starting_price | - | `{"amount":9.9,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.status_page | - | yes |

## Capabilities (Field Service Management Software)

| Capability | GorillaDesk | Kickserv |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | Specialty (pest, landscaping, appliance) | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | - | ✗ |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | ✓ |
| Inventory / parts management | ✓ | ✗ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✓ | ✓ |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | ✗ |
| SOC 2 Type II | - | ✗ |
| **Pricing** |  |  |
| Pricing model | - | Per user |
| **Market** |  |  |
| Target segment | SMB / growing contractor | SMB / growing contractor |

*Source: Vioscale. Generated 2026-09-01T17:49:53.615Z. "-" = undocumented, not absent.*