# Gorgias vs Zendesk

**Leader by Vioscale score:** Zendesk

| Attribute | Gorgias | Zendesk |
|---|---|---|
| **Vioscale score** | 49.5 (58% (medium)) | 67.6 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An ecommerce helpdesk and AI agent platform designed to automate customer support and convert conversations into revenue. | A cloud platform that deploys AI agents to handle customer and employee service requests. Agents improve with each interaction, manage high volumes autonomously, and operate across voice and digital channels without requiring technical configuration. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"omnichannel":true,"knowledge_base":true,"voice_telephony":true,"deployment_model":"cloud_managed_saas","automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 300 | 1,800 |
| integrations.list | `[{"name":"Shopify"},{"name":"Recharge"},{"name":"Klaviyo"},{"name":"Yotpo"},{"name":"Base44"},{"name":"ShopMCP"},{"name":"Ringly"},{"name":"Privy"},{"name":"Email"},{"name":"SMS"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook"},{"name":"TikTok"},{"name":"Messenger"}]` | - |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","addOns":[{"name":"Voice"},{"name":"SMS"}],"summary":"Subscription model scaling from 50–5,000 tickets/month. AI Agent included on every plan, charged per resolution. Voice and SMS available as usage-based add-ons.","currency":"USD","freeTier":false,"sourceUrl":"https://www.gorgias.com/pricing","retrievedAt":"2026-08-13T16:59:21.639Z","billingPeriods":["month"]}` | `{"freeTier":true,"sourceUrl":"https://www.zendesk.com","retrievedAt":"2026-08-13T16:47:54.531Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Support)

| Capability | Gorgias | Zendesk |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | ✓ | - |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | - |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | - |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| **Pricing** |  |  |
| Free tier | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:34:08.452Z. "-" = undocumented, not absent.*