# Gorgias vs HubSpot Service Hub

| Attribute | Gorgias | HubSpot Service Hub |
|---|---|---|
| **Vioscale score** | 49.5 (58% (medium)) | 49.5 (62% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An ecommerce helpdesk and AI agent platform designed to automate customer support and convert conversations into revenue. | Customer service platform with AI-powered Customer Agent that helps resolve tickets using documentation, customer data, and conversation history. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"ticketing":true,"knowledge_base":true}` |
| integrations.count | 300 | - |
| integrations.list | `[{"name":"Shopify"},{"name":"Recharge"},{"name":"Klaviyo"},{"name":"Yotpo"},{"name":"Base44"},{"name":"ShopMCP"},{"name":"Ringly"},{"name":"Privy"},{"name":"Email"},{"name":"SMS"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook"},{"name":"TikTok"},{"name":"Messenger"}]` | - |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","addOns":[{"name":"Voice"},{"name":"SMS"}],"summary":"Subscription model scaling from 50–5,000 tickets/month. AI Agent included on every plan, charged per resolution. Voice and SMS available as usage-based add-ons.","currency":"USD","freeTier":false,"sourceUrl":"https://www.gorgias.com/pricing","retrievedAt":"2026-08-13T16:59:21.639Z","billingPeriods":["month"]}` | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.hubspot.com/products/service","retrievedAt":"2026-08-03T11:45:46.462Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | low |
| pricing.transparent | no | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Customer Support)

| Capability | Gorgias | HubSpot Service Hub |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | ✓ | - |
| Omnichannel (email+chat+social+voice) | ✓ | - |
| Voice / telephony | ✓ | - |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | - |
| Automation / macros | ✓ | - |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | - |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| **Pricing** |  |  |
| Free tier | ✗ | - |

*Source: Vioscale. Generated 2026-09-01T16:49:20.721Z. "-" = undocumented, not absent.*