# Goodcall vs Retell AI

**Leader by Vioscale score:** Retell AI

| Attribute | Goodcall | Retell AI |
|---|---|---|
| **Vioscale score** | 51.6 (53% (medium)) | 78 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based voice AI platform that handles customer calls, schedules appointments through calendar and CRM integration, qualifies leads via form flows, and routes complex requests to human staff. | An AI voice platform that handles phone calls autonomously, managing appointment booking, order status checks, lead qualification, and customer service interactions. It integrates with existing CRM systems and telephony infrastructure to maintain customer context and automatically log outcomes. |
| features.capabilities | `{"deployment_model":"no_code_saas_platform","live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":false}` |
| integrations.count | 4 | 35 |
| integrations.list | `[{"name":"Google Voice"},{"name":"Google Calendar"},{"name":"Zapier"},{"name":"CRM systems"}]` | `[{"name":"Twilio"},{"name":"Vonage"},{"name":"Telnyx"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Zapier"},{"name":"n8n"},{"name":"Make"},{"name":"viaSocket"},{"name":"Zendesk"},{"name":"Talkdesk"},{"name":"RingCentral"},{"name":"ServiceTitan"},{"name":"Nice"},{"name":"Workable"},{"name":"Go High Level"},{"name":"OpenDental"},{"name":"Slack"},{"name":"Monday.com"},{"name":"Smartsheets"},{"name":"Shopify"},{"name":"Stripe"},{"name":"Xero"},{"name":"Supabase"},{"name":"Webflow"},{"name":"WhatsApp"},{"name":"ElevenLabs"},{"name":"Minimax"},{"name":"Fish Audio"},{"name":"Cartesia"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Anthropic Claude"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","EU","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"$79/month","summary":"$79/month for 100 unique customers + $0.50/customer overage","commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"customer","amount":0.5,"period":"month","currency":"USD"}],"description":"Includes up to 100 unique customers per month. Call and customer details retained for 7 days.","contactSales":false,"includedLimits":{"unique_customers":"100/month"}},{"free":false,"name":"$129/month","summary":"$129/month for 250 unique customers + $0.50/customer overage","commitment":"monthly","components":[{"kind":"fixed","amount":129,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"customer","amount":0.5,"period":"month","currency":"USD"}],"description":"Includes up to 250 unique customers per month. Call and customer details retained for 30 days.","contactSales":false,"includedLimits":{"unique_customers":"250/month"}},{"free":false,"name":"$249/month","summary":"$249/month for 500 unique customers + $0.50/customer overage","commitment":"monthly","components":[{"kind":"fixed","amount":249,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"customer","amount":0.5,"period":"month","currency":"USD"}],"description":"Includes up to 500 unique customers per month. Call and customer details retained indefinitely.","contactSales":false,"includedLimits":{"unique_customers":"500/month"}},{"free":false,"name":"Enterprise","summary":"Contact sales for custom pricing","features":["Custom minutes and tokens","Custom forms & logic flows","Custom API integrations","SLA & priority support"],"description":"Custom solutions tailored to specific needs with dedicated support and advanced features","contactSales":true}],"summary":"From $79/month with usage-based per-customer pricing model. No charges for call volume or minutes.","currency":"USD","freeTier":false,"sourceUrl":"https://www.goodcall.com/pricing","retrievedAt":"2026-08-25T21:43:26.271Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Pay-as-you-go","summary":"$0.07–$0.31/minute for AI voice agents; $0.002+/message for chat agents. $10 free credit on signup.","features":["Voice agents for inbound/outbound calls","Call transfer and routing","CRM integration (Salesforce, HubSpot)","Post-call transcription and logging","Custom LLM models","SMS capabilities","Knowledge base","Voicemail handling","Call screening detection"],"commitment":"monthly","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.07,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.31,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.002,"currency":"USD"},{"kind":"per_unit","unit":"concurrent_call","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"knowledge_base","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"phone_number","amount":10,"period":"month","currency":"USD"},{"kind":"fixed","amount":2,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"outbound_call"},"kind":"metered","amount":0.1,"currency":"USD"},{"per":{"qty":1,"unit":"SMS"},"kind":"metered","amount":0.01,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_credit":"$10","knowledge_bases":"10","concurrent_calls":"20"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. HIPAA, SOC2 Type II, and GDPR compliant.","features":["HIPAA/BAA compliance","Single Sign-On (SSO)","Custom MSA agreement","Custom Data Processing Agreement (DPA)","Dedicated concurrency allocation","All Pay-as-you-go features"],"minSeats":50,"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.055,"currency":"USD"}],"description":"Custom deployment with dedicated support, compliance, and higher concurrency","contactSales":true,"includedLimits":{"concurrent_calls":"50+"}}],"addOns":[{"name":"SMS from Retell","components":[{"kind":"fixed","amount":2,"period":"month","currency":"USD"}]},{"name":"Additional Concurrency","components":[{"kind":"per_unit","unit":"concurrent_call","amount":8,"period":"month","currency":"USD"}]},{"name":"Knowledge Base","components":[{"kind":"per_unit","unit":"knowledge_base","amount":8,"period":"month","currency":"USD"}]},{"name":"Phone Number","components":[{"kind":"per_unit","unit":"phone_number","amount":10,"period":"month","currency":"USD"}]}],"summary":"From $0.07–$0.31/minute for AI voice agents. $10 free credit. Enterprise plans available with HIPAA and SOC2 Type II compliance.","currency":"USD","freeTier":true,"sourceUrl":"https://www.retellai.com/ar/pricing","retrievedAt":"2026-08-25T21:41:54.868Z","startingPrice":{"amount":2,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | `{"amount":2,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Voice AI Agents)

| Capability | Goodcall | Retell AI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | - | ✗ |
| Dynamic mid call API function execution | - | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | - | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | - | ✓ |
| Post call transcription and CRM sync | - | ✓ |
| Voicemail detection and answering machine drops | - | ✓ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | - | ✓ |
| HIPAA compliance for medical appointment setting | - | ✓ |
| Pricing model | - | Per minute usage based |

*Source: Vioscale. Generated 2026-09-01T14:44:42.495Z. "-" = undocumented, not absent.*