# Gladly vs Tidio

| Attribute | Gladly | Tidio |
|---|---|---|
| **Vioscale score** | 73.4 (34% (low)) | 53.1 (75% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based customer experience platform that combines AI with human support to manage multi-channel conversations (voice, email, chat, SMS, social messaging) from a unified view. The platform prioritizes customer context and relationship-building while using AI to efficiently handle routine inquiries and assist human agents with complex issues. | Unified customer service platform helping businesses manage support across email, live chat, and social channels. Combines human agents, automated workflows, and conversational AI to reduce support workload and improve response times while maintaining customer trust. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"pricing_model":"flat_monthly","knowledge_base":true,"deployment_model":"native_helpdesk_platform_feature","automation_macros":true,"reporting_dashboards":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 1 | 14 |
| integrations.list | `[{"name":"Zendesk"}]` | `[{"name":"Instagram"},{"name":"Messenger"},{"name":"Shopify"},{"name":"WhatsApp"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zendesk"},{"name":"ActiveCampaign"},{"name":"Adobe Commerce"},{"name":"Agile CRM"},{"name":"BigCommerce"},{"name":"Brevo"},{"name":"WooCommerce"},{"name":"Salesforce"},{"name":"OpenAPI"}]` |
| market.availability | - | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":true,"name":"Free","description":"Free forever plan with core features","contactSales":false,"includedLimits":{"agents":"up to 10","flows_visitors":"100/month","lyro_conversations":"50"}},{"free":false,"name":"Plus","description":"Higher conversation and visitor quotas","contactSales":false},{"free":false,"name":"Premium","components":[{"kind":"fixed","amount":300,"period":"month","currency":"USD"}],"description":"Advanced features, priority support, and team management","contactSales":false}],"summary":"Free forever plan available. Paid plans from $300/month. 7-day free trial with no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.tidio.com/pricing/","retrievedAt":"2026-08-21T13:43:27.104Z","freeTrialDays":7,"startingPrice":{"amount":300,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | - | yes |
| pricing.model | - | freemium |
| pricing.price_level | - | high |
| pricing.starting_price | - | `{"amount":300,"currency":"USD"}` |
| pricing.transparent | - | no |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Support)

| Capability | Gladly | Tidio |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | - |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✗ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:51:31.983Z. "-" = undocumented, not absent.*