# Gladly vs HubSpot Service Hub

| Attribute | Gladly | HubSpot Service Hub |
|---|---|---|
| **Vioscale score** | 73.4 (34% (low)) | 49.5 (62% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based customer experience platform that combines AI with human support to manage multi-channel conversations (voice, email, chat, SMS, social messaging) from a unified view. The platform prioritizes customer context and relationship-building while using AI to efficiently handle routine inquiries and assist human agents with complex issues. | Customer service platform with AI-powered Customer Agent that helps resolve tickets using documentation, customer data, and conversation history. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"ticketing":true,"knowledge_base":true}` |
| integrations.count | 1 | - |
| integrations.list | `[{"name":"Zendesk"}]` | - |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.hubspot.com/products/service","retrievedAt":"2026-08-03T11:45:46.462Z"}` |
| pricing.free_tier | - | yes |
| pricing.model | - | commercial |
| pricing.price_level | - | low |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Customer Support)

| Capability | Gladly | HubSpot Service Hub |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | ✓ | - |
| Omnichannel (email+chat+social+voice) | ✓ | - |
| Voice / telephony | ✓ | - |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | - |
| Automation / macros | ✓ | - |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✗ | - |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| **Pricing** |  |  |
| Free tier | ✗ | - |

*Source: Vioscale. Generated 2026-09-01T17:29:04.863Z. "-" = undocumented, not absent.*