# Frill vs UserVoice

**Leader by Vioscale score:** Frill

| Attribute | Frill | UserVoice |
|---|---|---|
| **Vioscale score** | 53.5 (42% (low)) | 22 (30% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Frill enables product teams to collect customer feedback, organize feature requests, and share development roadmaps through an embedded interface. It facilitates communication between teams and users about product improvements and upcoming features. | UserVoice centralizes customer feedback from multiple channels and automatically enriches it with business data. It helps product, sales, marketing, and support teams access unified customer intelligence tied to revenue impact, enabling data-driven decision-making without manual synthesis. |
| integrations.count | 9 | 7 |
| integrations.list | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` | `[{"name":"Salesforce"},{"name":"Gong"},{"name":"Zendesk"},{"name":"Gainsight"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Slack"}]` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","summary":"Pricing scales with feedback volume and integrations. 30-day free trial available.","freeTier":false,"sourceUrl":"https://uservoice.com/pricing","retrievedAt":"2026-08-18T21:38:46.506Z","freeTrialDays":30}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.gdpr | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Frill | UserVoice |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T16:58:27.039Z. "-" = undocumented, not absent.*