# Freshworks Freddy AI vs Maven AGI

| Attribute | Freshworks Freddy AI | Maven AGI |
|---|---|---|
| **Vioscale score** | 73.2 (37% (low)) | 74.3 (21% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A built-in AI suite for Freshworks that combines automated agents, agent assistance tools, and analytics to handle customer inquiries, speed up resolutions, and provide actionable insights across chat, email, messaging, and ticketing systems. | Maven AGI is an enterprise platform that deploys AI agents to handle customer support requests autonomously, integrating with existing CRM and ticketing systems to resolve issues while maintaining compliance and security controls. |
| features.capabilities | `{"pricing_model":"per_human_agent_seat","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` | `{"soc2_type_ii":true,"deployment_model":"standalone_agnostic_ai_layer","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":false,"dynamic_rag_from_help_center_and_past_tickets":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true}` |
| integrations.count | 4 | 5 |
| integrations.list | `[{"name":"Shopify"},{"name":"Stripe"},{"name":"PayPal"},{"name":"Wix"}]` | `[{"name":"Zendesk"},{"name":"Salesforce"},{"name":"Freshdesk"},{"name":"Amazon S3"},{"name":"Help Scout"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"$29/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro","summary":"$49/agent/month","commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro (annual)","summary":"$29/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$79/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise Plus","summary":"$119/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":119,"period":"month","currency":"USD"}],"contactSales":false}],"addOns":[{"name":"Freddy AI Sessions"}],"summary":"From $29/agent/month billed annually. 14-day free trial on Enterprise plan. 500 free AI sessions included.","currency":"USD","freeTier":true,"sourceUrl":"https://www.freshworks.com/freshdesk/omni/pricing/","retrievedAt":"2026-08-21T11:03:32.229Z","freeTrialDays":14,"startingPrice":{"unit":"agent","amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | - |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (AI Customer Support Agents)

| Capability | Freshworks Freddy AI | Maven AGI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Standalone agnostic AI layer |
| API action execution for refunds and order updates | - | ✓ |
| Brand tone guardrails and anti hallucination rules | ✓ | ✓ |
| Live agent handoff with full conversation context | ✓ | ✓ |
| Dynamic rag from help center and past tickets | ✓ | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ | ✗ |
| Automated ticket tagging and sentiment routing | ✓ | - |
| Multi language auto translation without new models | ✓ | - |
| Analytics dashboard for deflection rate roi | ✓ | - |
| Pii redaction before LLM processing | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| GDPR and CCPA customer data compliance | ✓ | ✓ |
| Pricing model | Per human agent seat | - |

*Source: Vioscale. Generated 2026-09-01T16:49:21.338Z. "-" = undocumented, not absent.*