# Freshdesk vs Front

**Leader by Vioscale score:** Front

| Attribute | Freshdesk | Front |
|---|---|---|
| **Vioscale score** | 67.7 (41% (low)) | 74.3 (72% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity. | AI-powered customer operations platform that unifies omnichannel communication (email, SMS, social, chat) with ticketing, shared inboxes, and AI automation tools for complex, multi-team customer service operations. |
| features.capabilities | `{"ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"automation_macros":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":false,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 1 | 160 |
| integrations.list | `[{"name":"MCP-connected AI tools and apps"}]` | `[{"name":"Slack"},{"name":"Dialpad"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Asana"},{"name":"Office 365"},{"name":"Gmail"}]` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"£15/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Ticketing & shared inbox","Customer portal & knowledge base","Out-of-the-box analytics & reporting","Threads & tasks","Roles & permissions"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"GBP"}],"description":"Launch AI-powered service over email","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Pro","summary":"£39/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Multilingual helpdesk","Custom dashboards & reporting","Intelligent routing","Multiple SLA policies","External collaborators"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"GBP"}],"description":"Scale AI-powered service across your business","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Enterprise","summary":"£67/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Freddy AI Insights","Skill-based routing","Sandbox","Audit logs","Allowed domains & IP whitelisting"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":67,"period":"month","currency":"GBP"}],"description":"Deliver enterprise-grade, AI-powered service","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}}],"addOns":[{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":23,"period":"month","currency":"GBP"}]},{"name":"Additional AI Agent sessions","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":36,"currency":"GBP"}]},{"name":"Day passes","components":[{"kind":"fixed","amount":1.5,"currency":"GBP"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":65,"currency":"GBP"}]}],"summary":"From £15/agent/month billed annually. 14-day free trial.","currency":"GBP","freeTier":true,"sourceUrl":"https://freshdesk.com","retrievedAt":"2026-08-03T11:47:05.273Z","freeTrialDays":14,"startingPrice":{"amount":15,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$25/seat/mo billed annually, up to 10 seats","features":["Shared inbox and ticketing","AI Topics","Up to 10 automation rules","Basic analytics","No-code public knowledge base","AI add-ons available"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Professional","summary":"$65/seat/mo billed annually, up to 50 seats","features":["Everything in Starter","Omnichannel (email, SMS, social, WhatsApp, etc.)","Macros and up to 20 automation rules","Advanced analytics","Multiple workspaces","SSO and SCIM","AI add-ons available"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":65,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$105/seat/mo billed annually","features":["Everything in Professional","Smart rules","Unlimited rules and macros","Multi-language knowledge base","Custom roles and permissions","AI Copilot, QA, and CSAT included"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":105,"period":"month","currency":"USD"}],"contactSales":true}],"addOns":[{"name":"Autopilot","components":[{"per":{"qty":1,"unit":"conversation"},"kind":"metered","amount":0.05,"currency":"USD"}]},{"name":"Copilot","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart QA","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart CSAT","components":[{"kind":"per_unit","unit":"seat","amount":10,"period":"month","currency":"USD"}]},{"name":"Smart QA + Smart CSAT bundle","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}]},{"name":"Native WhatsApp Channel"},{"name":"API Rate Limit Increase","components":[{"per":{"qty":100,"unit":"api_requests_per_minute"},"kind":"metered","amount":200,"period":"month","currency":"USD"}]}],"summary":"From $25/seat/mo. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://front.com","retrievedAt":"2026-08-03T11:46:59.330Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Support)

| Capability | Freshdesk | Front |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | - | ✓ |
| Shared inbox | - | ✓ |
| Omnichannel (email+chat+social+voice) | - | ✓ |
| Voice / telephony | - | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | - | ✗ |
| **Automation** |  |  |
| SLAs, triggers & routing | - | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | - | ✓ |
| **Deployment** |  |  |
| Hosting | - | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | - | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T16:59:47.275Z. "-" = undocumented, not absent.*