# Freshchat vs Userlike

| Attribute | Freshchat | Userlike |
|---|---|---|
| **Vioscale score** | 82.1 (25% (low)) | 38.9 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Freshchat enables businesses to engage customers across multiple communication channels including live chat, messaging apps, email, SMS, and voice. It includes AI-powered agents and assistant tools to help teams scale customer support and handle inquiries 24/7. | A customer service platform that uses AI agents to handle customer requests automatically and provide intelligent support assistance, with integrations to CRM and ERP systems. |
| features.capabilities | - | `{"iso_27001":true,"generative_ai_llm_response_engine":true,"whatsapp_facebook_messenger_social_sync":true}` |
| integrations.count | 1,000 | 1 |
| integrations.list | `[{"name":"Slack"},{"name":"Salesforce"},{"name":"Shopify"},{"name":"Jira"},{"name":"Five9"},{"name":"Playvox"}]` | `[{"name":"WhatsApp"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","DE","FR","NL","IN"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for up to 10 agents","features":["Chat widget on website and mobile apps","Shared team inbox","Email integration","Roles and permissions","Freddy AI Agent (first 500 sessions)"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Basic chat support for small teams","contactSales":false,"includedLimits":{"agents":"up to 10"}},{"free":false,"name":"Growth","summary":"$19/agent/month billed annually","features":["All Free features plus:","Social media messengers (Facebook, Instagram)","SMS and messaging (WhatsApp, Line, Google Business Messages)","Freddy AI Agent","Reports and dashboards"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"description":"Expanded channel support with AI assistance","contactSales":false},{"free":false,"name":"Pro","summary":"$49/agent/month billed annually. Most Popular.","features":["All Growth features plus:","Multilingual support (45+ languages)","Custom dashboards and reporting","Intelligent routing","Multiple SLA policies","Agent availability dashboard","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"description":"Advanced automation and intelligent routing","contactSales":false},{"free":false,"name":"Enterprise","summary":"$79/agent/month billed annually","features":["All Pro features plus:","Skill-based ticket routing","Audit logs","JWT authentication","IP whitelisting and domain restrictions","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"USD"}],"description":"Advanced security and compliance controls","contactSales":false}],"addOns":[{"name":"Freddy AI Agent (beyond included sessions)","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":49,"currency":"USD"}]},{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Day passes","components":[{"kind":"one_time","amount":2,"currency":"USD"},{"kind":"one_time","amount":7,"currency":"USD"},{"kind":"one_time","amount":12,"currency":"USD"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":80,"currency":"USD"}]},{"name":"Freshcaller voice","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}]}],"summary":"From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.","currency":"USD","freeTier":true,"sourceUrl":"https://www.freshworks.com/live-chat-software/pricing/","retrievedAt":"2026-08-18T12:50:27.485Z","freeTrialDays":14,"startingPrice":{"amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"freeTier":true,"sourceUrl":"https://www.userlike.com","retrievedAt":"2026-08-25T08:35:53.479Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.transparent | yes | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |

## Capabilities (Chatbots Marketing)

| Capability | Freshchat | Userlike |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | - |
| Automated meeting calendar booking | - | - |
| Live human sales rep handoff routing | - | - |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | - | ✓ |
| Generative AI LLM response engine | - | ✓ |
| Salesforce hubspot CRM sync | - | - |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | ✓ |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:37:55.765Z. "-" = undocumented, not absent.*