# FireHydrant vs Zenduty

**Leader by Vioscale score:** FireHydrant

| Attribute | FireHydrant | Zenduty |
|---|---|---|
| **Vioscale score** | 69.2 (55% (medium)) | 63.3 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A comprehensive incident management system combining on-call scheduling, automated workflows, real-time collaboration in Slack or Microsoft Teams, AI-powered meeting transcription and retrospectives, and incident analytics to accelerate response times and improve reliability. | A centralized incident response platform that connects monitoring tools, communication systems, and ticketing software. Teams use it to collaborate in real-time, automate response workflows, and maintain operational reliability with AI-powered insights. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"automated_runbooks":true,"post_mortem_generation":true,"pagerduty_opsgenie_sync":false,"jira_linear_two_way_sync":false,"mttr_analytics_dashboard":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` | - |
| integrations.count | 32 | 120 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Jira Cloud"},{"name":"Jira Server"},{"name":"AWS CloudTrail"},{"name":"AWS CloudWatch"},{"name":"Alertmanager"},{"name":"BugSnag"},{"name":"Checkly"},{"name":"CircleCI"},{"name":"Cisco Webex Meetings"},{"name":"Cortex"},{"name":"Datadog"},{"name":"FHCLI"},{"name":"GitHub"},{"name":"Google Cloud Stackdriver"},{"name":"Google Meet"},{"name":"Grafana"},{"name":"Honeycomb"},{"name":"Kubernetes"},{"name":"Linear"},{"name":"New Relic"},{"name":"Opsgenie"},{"name":"PagerDuty"},{"name":"ServiceNow"},{"name":"Shortcut"},{"name":"Site24x7"},{"name":"Updown"},{"name":"Webhook"},{"name":"Zendesk Support"},{"name":"Zoom"}]` | `[{"name":"Jira"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"AWS CloudWatch"},{"name":"Sentry"},{"name":"Zoom"},{"name":"Webex"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","CA","IN","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Up to 10 responders","2 runbooks","Slack & Teams chatbot","1 public status page","3 integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Perfect for teams who want to poke around FireHydrant","contactSales":false,"includedLimits":{"runbooks":"2","responders":"10","integrations":"3","status_pages":"1 public"}},{"free":false,"name":"Pro","summary":"$25/responder/month, billed annually","features":["5 runbooks","1 retrospective template","Unlimited public status pages","Service catalog","10 custom fields","5 integrations","On-call scheduling","Unlimited escalation policies","Notifications via push, Slack, Microsoft Teams, email","SMS and voice notifications available for purchase","Unlimited webhooks and alert rules","SSO","Standard support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"responder","amount":25,"period":"month","currency":"USD"}],"description":"For growing teams that need advanced features and automation","contactSales":false,"includedLimits":{"runbooks":"5","integrations":"5","status_pages":"unlimited public","custom_fields":"10"}},{"free":false,"name":"Enterprise","features":["Everything in Pro","Viewer licenses","Unlimited runbooks","Private incidents","FireHydrant AI – summaries, meeting transcripts, triage, retros, follow ups","Unlimited retrospective templates","Private status pages","Incident analytics","Unlimited custom fields","Unlimited integrations","Alert grouping","Notification Policy","Slack Enterprise Grid","Data exports","Audit logs","SCIM","Multiple organizations","SLAs","Premium customer support","Dedicated customer success manager and solutions engineer"],"description":"For large organizations that need enterprise-grade features and support","contactSales":true}],"addOns":[{"name":"SMS and voice notifications"}],"summary":"From $25/responder/month, billed annually. Free tier with up to 10 responders.","currency":"USD","freeTier":true,"sourceUrl":"https://firehydrant.com/pricing/","retrievedAt":"2026-08-25T12:11:22.582Z","freeTrialDays":14,"startingPrice":{"unit":"responder","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$6/user/month, up to 5 seats, community support","features":["Alert Correlation","Advanced Alert Rules","Advanced Analytics","Incident Response via Slack, Teams, GChat","Incident Responders","Two-way Ticketing Integration","APIs and Extensibility","Stakeholder Communications","Incident Tagging","Custom Incident Priorities","Service Maintenance Windows","Robust Scheduling & Escalation Policies","Advanced Alert Suppression","Incident SLAs","Postmortem Templates","Stakeholder Templates","Single Sign On","Community Support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":6,"period":"month","currency":"USD"}],"description":"Incident response for smaller teams","contactSales":false,"includedLimits":{"max_seats":"5","max_teams":"50","integrations_per_team":"unlimited","sms_calls_per_user_per_month_rest_of_world":"25","sms_calls_per_user_per_month_usa_canada_india":"100"}},{"free":false,"name":"Growth","summary":"$16/user/month with business hours support","features":["All Starter features","Business hours support (9x5)","Shared customer success manager","Status Pages","AI Features","Postmortems","Playbooks","Service Dependency Mapping","Workflows Automation"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":16,"period":"month","currency":"USD"}],"description":"Incident management for fast growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with enterprise-grade support","features":["All Growth features","24×7 priority support and escalation","Dedicated customer success manager"],"description":"Advanced incident management for the enterprise","contactSales":true}],"summary":"From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://zenduty.com/pricing/","retrievedAt":"2026-08-19T13:14:19.023Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":6,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Incident Management)

| Capability | FireHydrant | Zenduty |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | - |
| Slack integration | ✓ | - |
| Microsoft teams integration | ✓ | - |
| Auto channel creation | - | - |
| Zoom meet bridge automation | ✓ | - |
| Automated runbooks | ✓ | - |
| Post mortem generation | ✓ | - |
| Jira linear two way sync | ✗ | - |
| Pagerduty opsgenie sync | ✗ | - |
| Mttr analytics dashboard | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Per responder seat | - |

*Source: Vioscale. Generated 2026-09-01T14:41:11.772Z. "-" = undocumented, not absent.*