# Fin by Intercom vs Rasa

**Leader by Vioscale score:** Fin by Intercom

| Attribute | Fin by Intercom | Rasa |
|---|---|---|
| **Vioscale score** | 74.3 (76% (high)) | 43.7 (26% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"air_gapped":true,"self_hosted":true}` |
| description.long | Intercom is a support platform that integrates an AI agent (Fin) natively with human support tools, enabling teams to handle customer inquiries through email, chat, phone, WhatsApp, and social media from a single inbox. The AI agent automatically resolves issues, with complex cases handed off to human agents with full context. | Rasa enables enterprises to build and deploy conversational AI agents at scale. It combines generative language model capabilities with structured dialogue management, allowing teams to create reliable, compliant agents that handle millions of conversations with full control over behavior and performance. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"tiered_subscription","deployment_model":"native_helpdesk_platform_feature","generative_ai_llm_answers":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"seamless_human_agent_escalation_handoff":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"hallucination_guardrails_and_grounding_controls":true,"live_agent_handoff_with_full_conversation_context":true,"multi_language_auto_translation_without_new_models":true}` | - |
| integrations.count | 350 | 17 |
| integrations.list | `[{"name":"Intercom Helpdesk"},{"name":"Salesforce Service Cloud"},{"name":"HubSpot Service Hub"},{"name":"Freshdesk"},{"name":"Freshchat"},{"name":"Slack"},{"name":"Jira"},{"name":"Discord"},{"name":"Salesforce"},{"name":"Stripe"}]` | `[{"name":"WhatsApp"},{"name":"Messenger"},{"name":"AudioCodes VoiceAI Connect"},{"name":"Salesforce"},{"name":"REST API"},{"name":"WebSocket"},{"name":"OpenTelemetry"},{"name":"Kafka"},{"name":"Redis"},{"name":"Vector databases"},{"name":"Vault"},{"name":"Kubernetes"},{"name":"Helm"},{"name":"VS Code"},{"name":"GitHub"},{"name":"Jenkins"},{"name":"Custom action server"}]` |
| market.availability | `{"hqCountry":"IE","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":["US","GB","DE"],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Essential","summary":"$29/seat/month","features":["Fin AI Agent","Shared inbox and ticketing","Public help center","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"description":"For individuals, startups, and small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month plus 20 free Lite seats","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual help center","20 free Lite seats","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"For growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20 free"}},{"free":false,"name":"Expert","summary":"$132/seat/month plus 50 free Lite seats","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual help center","50 free Lite seats","SSO and identity management","HIPAA support","Service level agreements (SLAs)","Multibrand messenger/help center","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"For large support teams requiring collaboration, security, and multibrand features","contactSales":false,"includedLimits":{"lite_seats":"50 free"}}],"addOns":[{"name":"Copilot & AI Auto-translation","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Fin Pro","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"Proactive Support Plus"},{"name":"Fin AI Agent (standalone, per outcome)","components":[{"per":{"qty":1,"unit":"resolved_conversation"},"kind":"metered","amount":0.99,"currency":"USD"}]}],"summary":"From $29/seat/month (Essential plan). Fin AI Agent usage at $0.99 per resolved conversation plus tiered subscription. Free trial for 14 days; free Lite seats included on higher plans.","currency":"USD","freeTier":true,"sourceUrl":"https://www.intercom.com/pricing","retrievedAt":"2026-08-21T12:46:01.068Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free Developer Edition","summary":"Free, limited to 1000 external conversations/month","features":["Free Rasa Pro license","Local or production deployment","Community forum support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For developers starting an AI assistant project","contactSales":false,"includedLimits":{"conversations":"1000 external/month or 100 internal/month","bots_per_company":"1"}},{"free":false,"name":"Business","summary":"Rasa Pro + Rasa Studio; available with Basic or Premium Support","features":["CALM (Conversational AI with Language Models) architecture","Language-agnostic NLU","Enterprise search with RAG","Contextual response rephrasing","Custom actions and flow builder","No-code assistant flow designer","Content and response management system","Conversation analytics","Open prompt editing","SSO and RBAC","Multi-LLM routing","Voice support out of the box","PII data management","Self-Managed (on-prem/private cloud) or Managed Service deployment","Kubernetes deployment support"],"description":"Combines Rasa Pro (pro-code) with Rasa Studio (no-code UI)","contactSales":false},{"free":false,"name":"Enterprise","summary":"Contact sales for custom pricing and features","features":["Full Rasa Platform access","Large-scale deployment support","Pre-built enterprise security features","Premium Support with 24/7/365 response","Dedicated Customer Success Manager","Success planning and business reviews"],"description":"Custom deployment for large-scale enterprise needs","contactSales":true}],"addOns":[{"name":"IVR Connector to AudioCodes VoiceAI Connect"}],"summary":"Free tier available. Business and Enterprise tiers require contacting sales for pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://rasa.com/pricing","retrievedAt":"2026-08-18T12:53:41.515Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.8 | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Chatbots Support)

| Capability | Fin by Intercom | Rasa |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rigid decision tree flow builder | - | - |
| Generative AI LLM answers | ✓ | - |
| Hallucination guardrails and grounding controls | ✓ | - |
| Knowledge base scraping ingestion | ✓ | - |
| Seamless human agent escalation handoff | ✓ | - |
| Transactional API actions in chat | ✓ | - |
| Omnichannel whatsapp SMS deployment | ✓ | - |
| Multilingual real time translation | ✓ | - |
| Zendesk salesforce help desk integration | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Tiered subscription | - |

*Source: Vioscale. Generated 2026-09-01T14:56:22.751Z. "-" = undocumented, not absent.*