# Fider vs Usersnap

| Attribute | Fider | Usersnap |
|---|---|---|
| **Vioscale score** | 80.9 (18% (low)) | 50.6 (61% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A collaborative feedback management tool that lets customers submit ideas and vote on features, helping product teams identify and prioritize the most requested improvements. | A cloud-based platform for collecting visual feedback and bug reports from users, with integrated workflows for managing insights. It connects with popular project management tools and uses AI to help teams identify patterns and prioritize improvements. |
| integrations.count | - | 55 |
| integrations.list | - | `[{"name":"Slack"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Linear"},{"name":"Zendesk"},{"name":"Basecamp"},{"name":"Trello"},{"name":"Microsoft Teams"},{"name":"Gong"},{"name":"Zoom"},{"name":"ServiceNow"},{"name":"PowerBI"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"AT","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free tier, 250 feedback items per month under fair use policy","features":["Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Core feedback collection with fair use limits","contactSales":false,"includedLimits":{"feedback_items":"250/month"}},{"free":false,"name":"Pro","summary":"$25/month, month-to-month billing","features":["Unlimited feedback items","Content moderation","SEO indexing","Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Advanced feedback management with unlimited items and content moderation","contactSales":false,"includedLimits":{"feedback_items":"Unlimited"}}],"summary":"Free tier with 250 items/month. Pro plan at $25/month for unlimited items and advanced features.","currency":"USD","freeTier":true,"sourceUrl":"https://www.fider.io/pricing","retrievedAt":"2026-08-18T21:37:44.662Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free with 20 feedback items","features":["20 feedback items","5 team members","Feedback menu and support options","Automatic context capture","50+ integrations","AI-powered summarization and labeling"],"minSeats":5,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"EUR"}],"contactSales":false,"includedLimits":{"feedback_items":"20"}}],"summary":"Free tier with 20 feedback items. Premium and Enterprise plans available; specific pricing not publicly listed.","currency":"EUR","freeTier":true,"sourceUrl":"https://wf.usersnap.com/pricing","retrievedAt":"2026-08-18T21:37:22.817Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | - | 99.5 |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Feedback)

| Capability | Fider | Usersnap |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T16:35:23.534Z. "-" = undocumented, not absent.*