# Fider vs Frill

| Attribute | Fider | Frill |
|---|---|---|
| **Vioscale score** | 80.9 (18% (low)) | 53.5 (42% (low)) |
| deployment.options | `{"cloud":true,"hybrid":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A collaborative feedback management tool that lets customers submit ideas and vote on features, helping product teams identify and prioritize the most requested improvements. | Frill enables product teams to collect customer feedback, organize feature requests, and share development roadmaps through an embedded interface. It facilitates communication between teams and users about product improvements and upcoming features. |
| integrations.count | - | 9 |
| integrations.list | - | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free tier, 250 feedback items per month under fair use policy","features":["Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Core feedback collection with fair use limits","contactSales":false,"includedLimits":{"feedback_items":"250/month"}},{"free":false,"name":"Pro","summary":"$25/month, month-to-month billing","features":["Unlimited feedback items","Content moderation","SEO indexing","Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Advanced feedback management with unlimited items and content moderation","contactSales":false,"includedLimits":{"feedback_items":"Unlimited"}}],"summary":"Free tier with 250 items/month. Pro plan at $25/month for unlimited items and advanced features.","currency":"USD","freeTier":true,"sourceUrl":"https://www.fider.io/pricing","retrievedAt":"2026-08-18T21:37:44.662Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Feedback)

| Capability | Fider | Frill |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T15:05:33.814Z. "-" = undocumented, not absent.*