# eVisit vs Spruce Health

**Leader by Vioscale score:** Spruce Health

| Attribute | eVisit | Spruce Health |
|---|---|---|
| **Vioscale score** | 41.6 (14% (low)) | 48.8 (46% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Software enabling healthcare organizations to set up and operate virtual care services, manage patient flow and capacity, and coordinate care across multiple settings and specialties. | Spruce Health consolidates phone, text, video, and secure messaging for healthcare practitioners in one platform. It includes HIPAA compliance, business associate agreements, and tools to automate workflows while keeping patient communications secure and compliant. |
| features.capabilities | `{"deployment_model":"cloud_web_app","virtual_waiting_room_triage_queue":true,"hipaa_baas_business_associate_agreement":true}` | `{"pricing_model":"flat_monthly_subscription","deployment_model":"cloud_web_app","secure_asynchronous_text_messaging":true,"secure_1080p_hipaa_video_conferencing":true,"hipaa_baas_business_associate_agreement":true}` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$24/user/month, month-to-month billing","features":["Advanced medical phone system","SMS texting","Secure app-based messaging","Secure team chat","Video telemedicine","Scheduled messages","AI transcription","Auto-replies","Customizable shared inbox","Advanced spam call control","Business Associate Agreement (BAA)","User access management controls","Contact & conversation tags","Contact and patient list management"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":24,"period":"month","currency":"USD"}],"description":"Core communication tools to streamline patient interactions, simplify daily workflows, and stay compliant.","contactSales":false},{"free":false,"name":"Communicator","summary":"$49/user/month, month-to-month billing","features":["Everything in Basic, plus:","Self-service customizable call flows (IVR)","Urgent escalation and after-hours triage","Integrations & API access","VoIP phone service","AI-enabled transcription & summarization","Call recording","Missed-call text-back","Scheduled auto-replies and call routing","Bulk (broadcast) messaging","Task assignment and management","Internal paging (mentions)","Assignments oversight dashboard","Mobile payments","Dedicated support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}],"description":"The advanced toolkit to automate workflows, enhance team collaboration, and optimize practice productivity.","contactSales":false}],"summary":"From $24/user/month. Free 14-day trial with no credit card required. Month-to-month billing.","currency":"USD","freeTier":false,"sourceUrl":"https://sprucehealth.com/plans","retrievedAt":"2026-08-21T16:45:04.244Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":24,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | commercial |
| pricing.price_level | - | mid |
| pricing.starting_price | - | `{"amount":24,"currency":"USD"}` |
| pricing.transparent | - | yes |
| security.hipaa | yes | yes |

## Capabilities (Telemedicine)

| Capability | eVisit | Spruce Health |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| HIPAA baas business associate agreement | ✓ | ✓ |
| Secure 1080p HIPAA video conferencing | - | ✓ |
| Virtual waiting room triage queue | ✓ | - |
| E prescribing ERX integration | - | - |
| Secure asynchronous text messaging | - | ✓ |
| EHR epic cerner two way sync | - | - |
| Multi participant family group calls | - | - |
| Screen sharing and medical image review | - | - |
| Integrated insurance eligibility checks | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Flat monthly subscription |

*Source: Vioscale. Generated 2026-09-01T17:38:51.206Z. "-" = undocumented, not absent.*