# Dotdigital vs Klaviyo

**Leader by Vioscale score:** Klaviyo

| Attribute | Dotdigital | Klaviyo |
|---|---|---|
| **Vioscale score** | 43.3 (35% (low)) | 48.8 (53% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A platform for managing customer communication across email, SMS, web, WhatsApp, and social media, with AI tools for building audience segments and generating targeted messages based on customer behavior and preferences. | A unified platform that combines email, SMS, WhatsApp, and other messaging channels with customer data management and AI-powered automation to help consumer brands build lasting relationships and drive revenue. |
| features.capabilities | `{"ai_features":true,"built_in_cdp":true,"multichannel":true,"self_hostable":false,"lifecycle_focus":"both","transparent_pricing":false,"onsite_personalisation":true,"visual_journey_builder":true}` | `{"ab_testing":true,"ai_features":true,"built_in_cdp":true,"multichannel":true,"self_hostable":false,"lifecycle_focus":"b2c","onsite_personalisation":true,"visual_journey_builder":true}` |
| integrations.count | 1 | 3 |
| integrations.list | `[{"name":"Trustpilot"}]` | `[{"name":"Figma"},{"name":"Shopify"},{"name":"Instagram"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Up to 250 profiles","500 emails/month","$5 of mobile messages/month","10,000 Composer credits","Built-in reporting","Email support","Basic email templates","Drag-and-drop"],"description":"Get started at no cost with email marketing sends, text messages, Customer Hub and built-in reporting","contactSales":false,"includedLimits":{"profiles":"250","email_sends":"500/month","mobile_messages":"$5/month","composer_credits":"10,000"}}],"summary":"Free plan available. Paid tiers with promotional pricing available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.klaviyo.com","retrievedAt":"2026-08-05T13:24:25.645Z","billingPeriods":["month"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |

## Capabilities (Marketing Automation Software)

| Capability | Dotdigital | Klaviyo |
|---|:--:|:--:|
| **Pricing** |  |  |
| Transparent published pricing | ✗ | - |
| Free tier | - | - |
| Pricing unit | - | - |
| **Orchestration** |  |  |
| Visual journey / workflow builder | ✓ | ✓ |
| **Lead management** |  |  |
| Lead scoring | - | - |
| **Channels** |  |  |
| Multichannel beyond email | ✓ | ✓ |
| Web / on-site personalisation | ✓ | ✓ |
| Ads audience sync | - | - |
| **Integrations** |  |  |
| Native CRM sync | - | - |
| **Data** |  |  |
| Built-in CDP / event data | ✓ | ✓ |
| **Optimisation** |  |  |
| A/B / multivariate testing | - | ✓ |
| **Segment** |  |  |
| Lifecycle focus | Both | B2C |
| **Deployment** |  |  |
| Self-hostable | ✗ | ✗ |
| **AI** |  |  |
| AI (send-time / content / predictive) | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T17:00:02.009Z. "-" = undocumented, not absent.*