# Dixa vs Help Scout

**Leader by Vioscale score:** Help Scout

| Attribute | Dixa | Help Scout |
|---|---|---|
| **Vioscale score** | 71.2 (53% (medium)) | 81.7 (72% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight. | Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":false,"omnichannel":true,"sla_routing":false,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 37 | 1 |
| integrations.list | `[{"name":"Shopify"},{"name":"Klaviyo"},{"name":"Trustpilot"},{"name":"Assembled"},{"name":"OpenAI"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook Messenger"},{"name":"SMS"}]` | `[{"name":"Shopify"}]` |
| market.availability | `{"hqCountry":"DK","primaryMarkets":["DK","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"€89/agent/month, all channels included","features":["All channels (Phone, Email, Chat, Social, Forms)","AI Agent (Mim)","Knowledge Base","Intelligent Routing","IVR","Call Recording","Customer Callback & Voicemail","Service Level Agreements","Agents, Teams & Custom Workloads","Native integrations (+35)","Contact Database","Automatic Customer Recognition","Conversation History & Redaction","Internal Notes & Mentions","Macros","Real-time Analytics","Queue Dashboard","All Channel Dashboards","Unlimited Queues","Custom Workload Limits","Flow Editor","Native Integrations & Webhooks"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":89,"period":"month","currency":"EUR"}],"description":"Essential omnichannel support with AI agent and automation","contactSales":false},{"free":false,"name":"Ultimate","summary":"€139/agent/month, advanced routing and AI","features":["Everything in Growth","Routing with External Data","Knowledge-Centered Service","Standard AI Intent Detection","Advanced Automations","Skills-Based Routing","Sandbox Access","3rd-party AI Integrations","Historical Analytics","Knowledge Dashboards","SLA Analysis","Quality Assurance (add-on)","AI Auto QA (add-on)","Developer Hub","Custom Integrations"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":139,"period":"month","currency":"EUR"}],"description":"Advanced automation and AI capabilities with external data routing","contactSales":false},{"free":false,"name":"Prime","summary":"€179/agent/month, enterprise features","features":["Everything in Ultimate","SSO (Single Sign-On)","Advanced AI Intent Detection","Advanced Insights (add-on)","Custom User Roles","Auto Redaction","Multiple Organizations","Queue & Claim Restrictions","Presence Restrictions","Enterprise API Limits","Outbound Email Templates","Custom Dashboards","Dedicated Team Dashboard","Custom Branded Surveys","Survey Measurement","Article Feedback"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":179,"period":"month","currency":"EUR"}],"description":"Enterprise-grade platform with advanced security, insights, and multi-org support","contactSales":false}],"addOns":[{"name":"Mim AI Agent"},{"name":"AI Co-Pilot"},{"name":"Quality Assurance"},{"name":"Advanced Insights"},{"name":"Voice Transcription"},{"name":"Single Sign-On"},{"name":"Collaboration User"},{"name":"Seasonal Agent"}],"summary":"From €89/agent/month, billed monthly or annually (save 20%). AI agent billed per conversation.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.dixa.com/pricing","retrievedAt":"2026-08-14T10:21:13.508Z","startingPrice":{"amount":89,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["1 Inbox","1 Docs site","10 saved replies","10 tags","Snooze","Send later","Customer profiles & history","Custom fields (up to 10)"],"minSeats":5,"contactSales":false,"includedLimits":{"users":"5","inboxes":"1","contacts":"100/mo","docs_sites":"1"}},{"free":false,"name":"Standard","summary":"$25/user/mo","features":["Multiple Inboxes","Live chat, Instagram, & Messenger","Multiple knowledge bases","One basic SLA policy","Basic workflows","Unlimited tags and saved replies","AI Inbox assistant","WhatsApp messaging","Saved replies","Views","Snooze","Send later"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":25,"period":"month","currency":"USD"}],"description":"For growing teams looking to automate more tasks and move beyond email","contactSales":false,"includedLimits":{"users":"25","inboxes":"2 (additional $10/mo)","contacts":"Unlimited"}},{"free":false,"name":"Plus","summary":"$45/user/mo","features":["Everything in Standard","Advanced workflows","Two advanced SLA policies","Unlimited AI Drafts","Round robin routing","Salesforce, Jira, and HubSpot integrations","Internal teams","Group conversations by company"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":45,"period":"month","currency":"USD"}],"description":"For teams managing higher volume and complexity across multiple channels","contactSales":false,"includedLimits":{"users":"50","inboxes":"5 (additional $10/mo)","light_users":"25"}},{"free":false,"name":"Pro","summary":"$75/user/mo","features":["Everything in Plus","Unlimited workflows","Unlimited SLA policies","Multiple routing types","SSO/SAML","HIPAA compliance","Dedicated onboarding specialist","Strategic account manager","Preferred pricing on Aircall"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":75,"period":"month","currency":"USD"}],"description":"For teams that need the highest level of scale and security","contactSales":true,"includedLimits":{"users":"Unlimited (minimum 10)","inboxes":"10 (additional $10/mo)","light_users":"50"}}],"addOns":[{"name":"AI Answers","components":[{"per":{"qty":1,"unit":"resolution"},"kind":"metered","amount":0.75,"currency":"USD"}]}],"summary":"From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.","currency":"USD","freeTier":true,"sourceUrl":"https://www.helpscout.com","retrievedAt":"2026-08-03T11:46:20.369Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | 99.99 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Support)

| Capability | Dixa | Help Scout |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | - | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✗ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✗ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✗ |
| **Pricing** |  |  |
| Free tier | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T14:44:26.228Z. "-" = undocumented, not absent.*