# Dixa vs Gladly

| Attribute | Dixa | Gladly |
|---|---|---|
| **Vioscale score** | 71.2 (53% (medium)) | 73.4 (34% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight. | A cloud-based customer experience platform that combines AI with human support to manage multi-channel conversations (voice, email, chat, SMS, social messaging) from a unified view. The platform prioritizes customer context and relationship-building while using AI to efficiently handle routine inquiries and assist human agents with complex issues. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 37 | 1 |
| integrations.list | `[{"name":"Shopify"},{"name":"Klaviyo"},{"name":"Trustpilot"},{"name":"Assembled"},{"name":"OpenAI"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook Messenger"},{"name":"SMS"}]` | `[{"name":"Zendesk"}]` |
| market.availability | `{"hqCountry":"DK","primaryMarkets":["DK","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"€89/agent/month, all channels included","features":["All channels (Phone, Email, Chat, Social, Forms)","AI Agent (Mim)","Knowledge Base","Intelligent Routing","IVR","Call Recording","Customer Callback & Voicemail","Service Level Agreements","Agents, Teams & Custom Workloads","Native integrations (+35)","Contact Database","Automatic Customer Recognition","Conversation History & Redaction","Internal Notes & Mentions","Macros","Real-time Analytics","Queue Dashboard","All Channel Dashboards","Unlimited Queues","Custom Workload Limits","Flow Editor","Native Integrations & Webhooks"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":89,"period":"month","currency":"EUR"}],"description":"Essential omnichannel support with AI agent and automation","contactSales":false},{"free":false,"name":"Ultimate","summary":"€139/agent/month, advanced routing and AI","features":["Everything in Growth","Routing with External Data","Knowledge-Centered Service","Standard AI Intent Detection","Advanced Automations","Skills-Based Routing","Sandbox Access","3rd-party AI Integrations","Historical Analytics","Knowledge Dashboards","SLA Analysis","Quality Assurance (add-on)","AI Auto QA (add-on)","Developer Hub","Custom Integrations"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":139,"period":"month","currency":"EUR"}],"description":"Advanced automation and AI capabilities with external data routing","contactSales":false},{"free":false,"name":"Prime","summary":"€179/agent/month, enterprise features","features":["Everything in Ultimate","SSO (Single Sign-On)","Advanced AI Intent Detection","Advanced Insights (add-on)","Custom User Roles","Auto Redaction","Multiple Organizations","Queue & Claim Restrictions","Presence Restrictions","Enterprise API Limits","Outbound Email Templates","Custom Dashboards","Dedicated Team Dashboard","Custom Branded Surveys","Survey Measurement","Article Feedback"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":179,"period":"month","currency":"EUR"}],"description":"Enterprise-grade platform with advanced security, insights, and multi-org support","contactSales":false}],"addOns":[{"name":"Mim AI Agent"},{"name":"AI Co-Pilot"},{"name":"Quality Assurance"},{"name":"Advanced Insights"},{"name":"Voice Transcription"},{"name":"Single Sign-On"},{"name":"Collaboration User"},{"name":"Seasonal Agent"}],"summary":"From €89/agent/month, billed monthly or annually (save 20%). AI agent billed per conversation.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.dixa.com/pricing","retrievedAt":"2026-08-14T10:21:13.508Z","startingPrice":{"amount":89,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | commercial | - |
| pricing.price_level | high | - |
| pricing.transparent | yes | - |
| reliability.sla_pct | 99.9 | 99.9 |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Support)

| Capability | Dixa | Gladly |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | - | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✗ | ✗ |

*Source: Vioscale. Generated 2026-09-01T14:44:37.312Z. "-" = undocumented, not absent.*