# Dialpad Ai vs Otter.ai

| Attribute | Dialpad Ai | Otter.ai |
|---|---|---|
| **Vioscale score** | 70.2 (76% (high)) | 65.8 (78% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. | Otter records and transcribes meetings in real-time from major conferencing platforms, then generates searchable transcripts, summaries, and action items. The platform integrates with productivity and business tools to help teams capture and act on meeting insights. |
| integrations.count | 16 | 15 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"ServiceNow"},{"name":"Zoho CRM"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Calendly"},{"name":"Bullhorn"},{"name":"Clio"},{"name":"Rippling"},{"name":"Zapier"},{"name":"Microsoft 365"},{"name":"Okta"},{"name":"Azure"},{"name":"OneLogin"}]` | `[{"name":"Zoom"},{"name":"Microsoft Teams"},{"name":"Google Meet"},{"name":"Slack"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zapier"},{"name":"Asana"},{"name":"Google Calendar"},{"name":"Microsoft Outlook"},{"name":"Google Drive"},{"name":"Notion"},{"name":"Jira"},{"name":"Claude"},{"name":"iOS Calendar"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"cli":true,"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$15/user/month","features":["Unlimited calling in US and Canada","AI-powered meetings","Real-time transcription","Call summaries","Team messaging","Video conferencing"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"description":"Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging","contactSales":false},{"free":false,"name":"Professional","features":["CRM integrations","Advanced integrations","24/7 support","Multi-office management"],"commitment":"monthly","description":"Advanced integrations, 24/7 support, and multi-office management for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","features":["99.9% uptime SLA","Unlimited scalability","SSO","Advanced user access controls","Enterprise support"],"description":"Enterprise-grade reliability with 99.9% uptime and unlimited scalability","contactSales":true}],"addOns":[{"name":"Large Meetings"}],"summary":"From $15/user/month with 14-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","retrievedAt":"2026-08-19T23:35:51.382Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free with 300 minutes/month","features":["Zoom, Microsoft Teams, and Google Meet integration","AI Chat within and across meetings","Real-time transcription","Speaker identification","Audio recording playback","Multi-language support","iOS and Android apps","3 lifetime audio/video file imports"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"lifetime_file_imports":"3","max_conversation_length":"30 minutes","transcription_minutes_monthly":"300"}},{"free":false,"name":"Pro","summary":"$16.99/user/month or $8.49/user/month (annual, 50% off)","features":["1200 in-app recording minutes","Advanced AI workflows","Advanced search and export","Salesforce, HubSpot, Zapier integrations","Real-time annotation","Automated summaries with action items"],"minSeats":1,"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":16.99,"period":"month","currency":"USD"}],"description":"For individuals and small teams","contactSales":false,"includedLimits":{"monthly_ai_queries":"50 per user","monthly_file_imports":"10","max_conversation_length":"90 minutes","recording_minutes_monthly":"1200"}},{"free":false,"name":"Business","summary":"$30/user/month or $24/user/month (20% intro offer)","features":["Unlimited meeting recordings","Custom AI workflows","Unlimited audio/video file imports","Enhanced admin features: activity logs, usage analytics","Prioritized support"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":30,"period":"month","currency":"USD"}],"description":"Best value for medium-sized teams","contactSales":false,"includedLimits":{"monthly_ai_queries":"200 per user","concurrent_meetings":"3","max_conversation_length":"4 hours per meeting"}},{"free":false,"name":"Enterprise","summary":"Custom pricing — contact sales","features":["Unlimited custom AI workflows","Otter Sales Notetaker","Custom integrations","Single Sign-On (SSO)","SCIM provisioning","Domain capture","Enterprise security controls","HIPAA compliance (add-on)","API and webhooks access"],"commitment":"annual","description":"For large teams and companies","contactSales":true}],"addOns":[{"name":"HIPAA compliance"}],"summary":"From $16.99/user/month. Free tier with 300 minutes/month included.","currency":"USD","freeTier":true,"sourceUrl":"https://otter.ai/pricing","retrievedAt":"2026-08-18T15:31:00.579Z","freeTrialDays":7,"startingPrice":{"unit":"seat","amount":16.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":16.99,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Conversation Intelligence)

| Capability | Dialpad Ai | Otter.ai |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Zoom teams meet bot recording | - | - |
| Multi language speech to text transcription | - | - |
| AI meeting summary and next steps generation | - | - |
| Competitor keyword mention trackers | - | - |
| Speaker talk time ratio analytics | - | - |
| Playlist snipping and sharing for coaching | - | - |
| Auto log summary to CRM opportunity | - | - |
| Salesforce hubspot CRM sync | - | - |
| Slack ms teams deal alerts sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:22:57.537Z. "-" = undocumented, not absent.*