# Dialpad Ai vs Grain

| Attribute | Dialpad Ai | Grain |
|---|---|---|
| **Vioscale score** | 70.2 (76% (high)) | 67.6 (77% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. | Captures and transcribes meetings across multiple video platforms, generates AI-powered summaries and action items, and syncs meeting data to AI tools like Claude and ChatGPT as well as business software like HubSpot and Salesforce for seamless team collaboration. |
| features.capabilities | - | `{"soc2_type_ii":true,"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"zoom_teams_meet_bot_recording":true,"slack_ms_teams_deal_alerts_sync":true,"speaker_talk_time_ratio_analytics":true,"auto_log_summary_to_crm_opportunity":true,"playlist_snipping_and_sharing_for_coaching":true,"multi_language_speech_to_text_transcription":true,"ai_meeting_summary_and_next_steps_generation":true}` |
| integrations.count | 16 | 10 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"ServiceNow"},{"name":"Zoho CRM"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Calendly"},{"name":"Bullhorn"},{"name":"Clio"},{"name":"Rippling"},{"name":"Zapier"},{"name":"Microsoft 365"},{"name":"Okta"},{"name":"Azure"},{"name":"OneLogin"}]` | `[{"name":"Zoom"},{"name":"Webex"},{"name":"Google Meet"},{"name":"Microsoft Teams"},{"name":"Aircall"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Slack"},{"name":"Zapier"},{"name":"Productboard"},{"name":"Claude"},{"name":"ChatGPT"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$15/user/month","features":["Unlimited calling in US and Canada","AI-powered meetings","Real-time transcription","Call summaries","Team messaging","Video conferencing"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"description":"Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging","contactSales":false},{"free":false,"name":"Professional","features":["CRM integrations","Advanced integrations","24/7 support","Multi-office management"],"commitment":"monthly","description":"Advanced integrations, 24/7 support, and multi-office management for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","features":["99.9% uptime SLA","Unlimited scalability","SSO","Advanced user access controls","Enterprise support"],"description":"Enterprise-grade reliability with 99.9% uptime and unlimited scalability","contactSales":true}],"addOns":[{"name":"Large Meetings"}],"summary":"From $15/user/month with 14-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","retrievedAt":"2026-08-19T23:35:51.382Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"freemium","plans":[{"free":true,"name":"Free","summary":"Free for teams of all sizes","features":["View team meetings","AI notes","Free for entire team"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"View your team's meetings and try AI notes","contactSales":false},{"free":false,"name":"Starter","summary":"$19/month billed annually","features":["Team performance insights","Basic AI notes","Advanced features"],"commitment":"annual","components":[{"kind":"fixed","amount":19,"period":"month","currency":"USD"}],"description":"Everything in Free plus team performance insights and advanced AI features","contactSales":false,"includedLimits":{"meetings":"20/month"}}],"summary":"Free for teams; Starter at $19/month billed annually. No required annual contracts.","currency":"USD","freeTier":true,"sourceUrl":"https://grain.com/pricing","retrievedAt":"2026-08-25T08:31:03.750Z","startingPrice":{"amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":19,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Conversation Intelligence)

| Capability | Dialpad Ai | Grain |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Zoom teams meet bot recording | - | ✓ |
| Multi language speech to text transcription | - | ✓ |
| AI meeting summary and next steps generation | - | ✓ |
| Competitor keyword mention trackers | - | - |
| Speaker talk time ratio analytics | - | ✓ |
| Playlist snipping and sharing for coaching | - | ✓ |
| Auto log summary to CRM opportunity | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Slack ms teams deal alerts sync | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | - | Freemium |

*Source: Vioscale. Generated 2026-09-01T17:31:25.877Z. "-" = undocumented, not absent.*