# Dialpad Ai vs Fireflies.ai

**Leader by Vioscale score:** Fireflies.ai

| Attribute | Dialpad Ai | Fireflies.ai |
|---|---|---|
| **Vioscale score** | 70.2 (76% (high)) | 79.6 (76% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. | A platform that records, transcribes, and summarizes team meetings across major video conferencing services, with AI-powered conversation analysis, speaker tracking, and CRM integration. |
| features.capabilities | - | `{"soc2_type_ii":true,"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"zoom_teams_meet_bot_recording":true,"speaker_talk_time_ratio_analytics":true,"auto_log_summary_to_crm_opportunity":true,"playlist_snipping_and_sharing_for_coaching":true,"multi_language_speech_to_text_transcription":true,"ai_meeting_summary_and_next_steps_generation":true}` |
| integrations.count | 16 | 100 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"ServiceNow"},{"name":"Zoho CRM"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Calendly"},{"name":"Bullhorn"},{"name":"Clio"},{"name":"Rippling"},{"name":"Zapier"},{"name":"Microsoft 365"},{"name":"Okta"},{"name":"Azure"},{"name":"OneLogin"}]` | `[{"name":"Google Meet"},{"name":"Zoom"},{"name":"Microsoft Teams"},{"name":"Slack"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Dropbox"},{"name":"Microsoft OneDrive"},{"name":"Box"},{"name":"Microsoft SharePoint"},{"name":"Confluence Projects"},{"name":"Airtable"},{"name":"Linear"},{"name":"Any.do"},{"name":"Microsoft To Do"},{"name":"Greenhouse"},{"name":"Lever"},{"name":"BambooHR"},{"name":"Webex"},{"name":"GoToMeeting"},{"name":"Dialpad"},{"name":"Lifesize"},{"name":"Zoom Phone"},{"name":"RingCentral"},{"name":"Aircall"},{"name":"Open Phone"},{"name":"Redtail"},{"name":"Affinity"},{"name":"Wealthbox"},{"name":"Supersales"},{"name":"Skyvia"},{"name":"Latenode"},{"name":"MindStudio"},{"name":"Keragon"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$15/user/month","features":["Unlimited calling in US and Canada","AI-powered meetings","Real-time transcription","Call summaries","Team messaging","Video conferencing"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"description":"Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging","contactSales":false},{"free":false,"name":"Professional","features":["CRM integrations","Advanced integrations","24/7 support","Multi-office management"],"commitment":"monthly","description":"Advanced integrations, 24/7 support, and multi-office management for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","features":["99.9% uptime SLA","Unlimited scalability","SSO","Advanced user access controls","Enterprise support"],"description":"Enterprise-grade reliability with 99.9% uptime and unlimited scalability","contactSales":true}],"addOns":[{"name":"Large Meetings"}],"summary":"From $15/user/month with 14-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","retrievedAt":"2026-08-19T23:35:51.382Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["400 min storage per team","Zoom, Google Meet, Microsoft Teams recording","Transcription in 100+ languages","Real-time notes and live transcription","Meeting search","AskFred AI assistant","Audio/video file upload","Mobile app (Android, iOS)","Chrome extension","API access"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For individuals to get started","contactSales":false,"includedLimits":{"storage":"400 min/team"}},{"free":false,"name":"Pro","summary":"$10/user/mo (annual) or $18/user/mo (monthly)","features":["Unlimited AI summaries","8000 min storage","Download transcripts, summaries, recordings","Personal assistant","Voice agents","20 AI credits","Task and task manager","Unlimited integrations","All Free features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":10,"period":"month","currency":"USD"}],"description":"For professionals and small teams","contactSales":false,"includedLimits":{"storage":"8000 min","ai_credits":"20"}},{"free":false,"name":"Business","summary":"$19/user/mo (annual) or $29/user/mo (monthly)","features":["Unlimited recording and playback","Automatic speech recognition","Multi-language mode","Audio/video file upload and transcription","Edit transcripts","Playback speed control","Search within meetings","Global search","Mobile app","Bulk deletion","Video recording","Comments and bookmarks","Audio clips and snippets","Team workspaces","Channels","Conversation intelligence","Team insights for admins","Priority support","All Pro features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"For rapidly growing companies","contactSales":false,"includedLimits":{"playback":"unlimited","recording":"unlimited"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["Unlimited transcription","Rules engine","Single Sign-On (SSO)","SCIM","HIPAA compliance","Private storage","Custom data retention","50 AI credits","Super admin role","Dedicated account manager","Dedicated support","Onboarding program","Invoice billing","All Business features"],"description":"For large enterprises","contactSales":true,"includedLimits":{"ai_credits":"50","transcription":"unlimited"}}],"summary":"Freemium model. Pro from $10/user/mo (annual billing). Enterprise custom pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://fireflies.ai/de/pricing","retrievedAt":"2026-08-25T08:30:09.308Z","startingPrice":{"unit":"seat","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":10,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Conversation Intelligence)

| Capability | Dialpad Ai | Fireflies.ai |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Zoom teams meet bot recording | - | ✓ |
| Multi language speech to text transcription | - | ✓ |
| AI meeting summary and next steps generation | - | ✓ |
| Competitor keyword mention trackers | - | - |
| Speaker talk time ratio analytics | - | ✓ |
| Playlist snipping and sharing for coaching | - | ✓ |
| Auto log summary to CRM opportunity | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Slack ms teams deal alerts sync | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | - | Freemium |

*Source: Vioscale. Generated 2026-09-01T16:30:52.819Z. "-" = undocumented, not absent.*